Senior Swift Support Analyst (Onshore)

Job title:

Senior Swift Support Analyst (Onshore)

Company

Darwin Rhodes

Job description

Job Title Senior Swift Support Analyst (Onshore)
Reporting to Application Support ManagerKey ResponsibilitiesProvide L2 and L3 Application Support for critical Swift Payments system used within the Payment Operations area.Skills: * At least 5+ Years of total experience with 3 years of experience in a support role

• Knowledge or experience of some of the following will be a distinct advantage:

• SWIFT
• UNIX
• AIX
• Client or other basic SQL
• MQ
• Perl or Shell programming skills desirable
• Experience in Banking Domain
• Experience in NFT Testing will also be beneficial

Responsibilities: * Take ownership of issues and be proactive in coordinating distributed teams to resolve issues within the specified SLAs.

• Work closely with the team to share and prioritise work load for self and team members within cluster, consistent with any appropriate direction from customer.
• Will be required to provide on-call support on rota for Out of Office hour support.
• Strong work ethic with an ability to learn on the job and work well under pressure
• Strong analytical and debugging skills
• Ability to work with little supervision, but within boundaries
• Strong communication skills at all levels (written and oral)
• Strong analytical aptitude and logical reasoning ability
• Ability to work with multiple priorities
• Able to clearly define problems to others
• Capable of resolving complex technical issues and perform root cause analysis
• Proactive problem solving experience, using judgement to make decisions where no clear precedent may exist
• Strong work organisation and prioritisation skills
• As part of small tactical changes, undertake analysis, code development & testing including test approach, implementation approach planning & production deployment.
• Engage with customer SME and any other stakeholders (3rd parties) as needed.
• Prepare and submit status reports and Prepares and maintains appropriate documentation.
• Contributes to the continuous improvement of the methods, productivity and quality of work produced.

Expected salary

Location

Dublin

Job date

Thu, 29 Aug 2024 02:25:25 GMT

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