Senior Supervisor Remote Sales ANZ

Medtronic

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At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

ANZ is the premier remote salesforce globally for MDT, renowned for our innovative approach and relentless pursuit of growth. We focus on developing strong customer relationships via an inside sales model, supporting customers who may be no longer be served by a traditional face-to-face sales model.

We deliver value to our customers across a variety of Medtronic products, ‘remotely’. We are constantly striving to expand our reach in the market segments we uniquely own that are outside of the Medtronic hospital sector we support, such as Resellers/Distributors and Emergency Services to name a few, with the goal of driving profitable incremental revenue, whilst ensuring we also deliver on the largest part of our revenue target the ‘hospital’ budget for the ANZ businesses we support.

Responsibilities may include the following and other duties may be assigned:

  • Serving the widest and most diverse customer base in all of Medtronic, you will be leading, planning, and executing sales activities for your Remote Sales direct reports, a team of up to 4 remote sales professionals, as one of two Senior Supervisors reporting into the National Remote Sales Leader ANZ. 
  • Joining the team, you will be presented with challenges and opportunities for growth, as we strive to expand our Remote Sales Team to deliver a lower cost to serve sales model for our organisation.
  • We are seeking an individual who thrives on accountability and is eager to contribute their expertise to our mission.
  • Lead your team to manage sales related activities including customer support, offer modelling and analytics, proposal preparation, offer presentation, contract and terms negotiations, price negotiation, cost analysis, liability and exposure management and negotiation, for your Team’s accounts
  • Drive your team’s focus on the customer and the customer experience to intensify business relationships – increasing loyalty and account retention
  • Build and maintain a robust sales pipeline with your team & track performance against targets.
  • Lead the sales channels in executing engagement plans, negotiating contracts, and closing deals.
  • Collaborate with Operating Unit and Function leaders across ANZ to ensure your team is highly engaged and supported across all areas
  • Remotely sell Medtronic products and retain end-user patients in a specific geographic area or customer accounts to achieve sales goals.
  • Manage your team to conduct phone-based sales and leverage selling skills to meet targets.
  • Promote and establish education about Medtronic’s products and services.
  • Manage and respond to customer concerns and complaints.
  • Arrange product demonstrations by field sales representatives.
  • Drive team performance by motivating and coaching team members.

Required Knowledge and Experience:

  • Minimum bachelor’s degree required
  • Minimum 3 years experience as a people leader / team leader in a medical tech company or another sector leading a team of at least 4 people
  • Other Sales Leadership experience highly regarded (outside of Remote Sales)
  • Demonstrated track record of achieving sales targets, driving revenue growth and bottom-line margin/operating profit.
  • Excellent communication, presentation, and negotiation skills.
  • Strong leadership capabilities with experience in leading and managing sales channels
  • Ability to build and maintain relationships with key customers and stakeholders.
  • Analytical mindset with the ability to analyze market data, identify trends, and make data-driven decisions
  • Expert Knowledge; MS Office suite of software. Excel and PowerPoint competency / certification an advantage.
  • Expert Knowledge; Working with Salesforce.com / other CRM systems
  • Some out of hours work will be required
  • 3 days minimum in Medtronic Sydney office per week, with Flex work available from home up to 2 days per week maximum
  • Integrity is paramount. Talking straight and seeking feedback is viewed as critical to success
  • Excellent interpersonal skills
  • Ability to quickly establish credibility with all levels of customer base
  • Well organized – able to set and reset priorities
  • Can engage internal and external stakeholders
  • A passion for coaching and developing people

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package

A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.

Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people. 

We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here 

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