Salesforce
Job title:
Senior Specialist Solution Engineer – Service Cloud
Company
Salesforce
Job description
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job Category SalesJob DetailsAbout SalesforceWe’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.Solution Engineer – Service Cloud and / or Field ServiceLocationIreland – DublinJob DetailsThe Service Cloud and / or Field Service Solution Engineer is responsible for presenting our Service and/or Field Service product offerings (the Service Cloud) and architecture in the best light to prospects and customers based on a customer’s specific business requirements. The successful candidate should bring experience that establishes credibility and maintain a presence / delivery that is confident and assured. The primary goal of our team members is to remove all technical objections related to Service Cloud in the sales cycle.To accomplish this, the Solution Engineer must have a strong desire to leverage their technical and/or sales skills, including the ability to solicit business requirements, develop a technical sales strategy, configure and effectively demonstrate the solutions that address these requirements and provide business value.The Solution Engineer will develop and manage programs designed to accelerate the growth of the Service Cloud and / or Field Service business in EMEA SMB. As such, the Service Cloud and / or Field Service Solution Engineer will collaborate on cross functional initiatives and with other international teams to move the business forward.Your Impact:Evangelize Salesforce Service Cloud and / or Field Service value to customers (including C- level execs and IT) and field teamsAssess business and operations impacted by technologyDeliver findings including key pain points, proposed solutions to meet business needs, and ROI where applicableContribute to the development of technical sales strategiesConfigure and demonstrate value-based solutions in a way that closely reflects each customer’s business (tailored demonstrations)Discuss and propose solution architectureCollaborate with Core Solution Engineers, Account Executives, and Product Management to deliver the appropriate solution and establish credibility and trust with the customer.Execute enablement and pipe generation activities (Webinars, Best Practices, Knowledge Share, etc.)Create, share and maintain reusable assets (Video, Demos, RFP templates, …)Minimum QualificationsCuriosity and energy – ability to understand the customer’s true pain points and apply our value based selling methodology.Appetite to learn in a fast innovative environment.Deep functional understanding of call centre/contact centre operations and processes and / or Field Operation and processesKnowledge of related applications, CRM, relational database, and web technologySolid oral, written, presentation, collaboration, and interpersonal communication skillsAbility to work as part of a team to solve technical problems in varied environmentsApplication configuration experience (applied understanding of setups / configuration of to customer needs, work under tight deadlines, work independently, and a willingness to take ownership of problems Contact Center related technology CRM solutions)Skills DesiredUnderstanding of the Service Cloud product suite and platformWorkflow / BPM / integration experience is an advantagePast experience with one or more of the following CRM solutions: RightNOW, Microsoft, Siebel, Oracle on Demand, SAP, Pegasystems, Kana, ServiceNow…Contact or call center-based applications experience is beneficial (Remedy, Clarify, Vantive, Aspect, Genesys, Avaya, Cisco, Interactive Intelligence, Verint, NICE…)Field-service applications experience is nice to have (Oracle, SAP, Clicksoftware, ServiceMax, TOA, Nomadia Field Service))Back-office / ERP system understanding – stock management, order management, accounts receivable / payables, collections, contracts (service), asset management is an advantageBasic programming experience in HTML and other web based technologies is an advantageAccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this .Posting StatementAt Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at and explore our company benefits at .is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. does not accept unsolicited headhunter and agency resumes. will not pay any third-party agency or company that does not have a signed agreement with .Salesforce welcomes all.
Expected salary
Location
Dublin
Job date
Thu, 06 Feb 2025 03:26:19 GMT
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