HCLTech
Job title:
SENIOR SPECIALIST
Company
HCLTech
Job description
DesignationSENIOR SPECIALISTNo. of Positions1Experience2.5-5 YearsSkill (Primary)Data Center-Windows-Windows Operating SystemQualificationB-TechExpected Date of Closure10-Apr-2025Employee GroupBusiness Line FTJobAdministratorJob Description (Posting).… (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen CasesReporting Manager DesignationGROUP OPERATIONS MANAGER
Expected salary
Location
Ireland
Job date
Fri, 31 Jan 2025 04:42:00 GMT
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