Senior Spanish or Portuguese speaking Cloud Specialist – Australia in Australia

Job Description

• This is customer facing role (remote). It requires deep Cloud Specialist knowledge to analyse and coordinate the resolution of customer impacting issues. It involves cooperation with Oracle Product Support and internal OCI Cloud teams, typically via Zoom.

• Majority of customers are in Latin America (i.e. Brazil) and thus good level of spoken and written Spanish or Portuguese on top of very good English is a must.

• Working Hours will either Sunday to Thursday or Tuesday to Saturday.

Specifically following shift timings will be followed to cover the Latin America market:

A: Sun-Thu 08:00am-04:30pm AEST

B: Sun-Thu 11:00am-07:30pm AEST

C: Tue-Sat 08:00am-04:30pm AEST

D: Tue-Sat 11:00am-07:30pm AEST

Career Level – IC4

Responsibilities

You will be required to ensure that client’s business impacting issues are properly handled and resolved at the shortest possible time.

Required skills:

• Good level of spoken and written Spanish or Portuguese

• Good level of spoken and written English

• Excellent troubleshooting and analytical skills

• Great communication skills

• Good Organizational and Leadership (initiative) Skills

• 8 Years of Experience in Technology Related Activities including external customer interaction

• Knowledge of Cloud Operations: Cloud Platforms; Cloud Native Products; DevOps; Networking; Firewall; Storage; Virtualization; Linux; Web Service and APIs

• Proficiency in Cloud Native and DevOps Products / Kubernetes Docker/Containers Administration

• Good Knowledge in Networking Troubleshooting (tcpdump; iperf; package capture, traceroute; etc.)

• Knowledge in Middleware Products (WebLogic) is a differentiator

• Experience in Cloud Migrations Projects (on prem to Cloud) is also a differentiator

• Eligibility to work in Australia without sponsorship

#LI-DNI

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