Senior Service Analyst

Job title:

Senior Service Analyst

Company

Cpl Group

Job description

Senior Service Analyst (Change & Release Process)Our client, Walgreens Boots Alliance (Nasdaq: WBA) is a global leader in healthcare, pharmacy, and retail, and is looking for a Senior Service Analyst to join their team in Dublin. This hybrid role focuses on optimizing Change & Release processes in a SaaS environment to ensure operational stability and compliance.This role focuses on enhancing the operational efficiency of an electronic prescription processing platform, ensuring it meets enterprise-level standards of quality and compliance.Key Responsibilities:

• Collaborate with global teams to monitor and improve Change & Release processes in a highly regulated SaaS platform.
• Analyze data to identify trends, inefficiencies, and non-compliance, providing actionable insights through reports and dashboards.
• Conduct quality assessments, and post-implementation reviews, and drive process improvements.
• Support ITIL processes, including Change, Release, Incident, and Problem Management.
• Handle emergency changes and engage with enterprise-level stakeholders to ensure seamless service delivery.
• Train and upskill team members on tools like ServiceNow, Azure DevOps (ADO), and Jira.

Requirements:

• 3+ years of experience in Audit, Compliance, or Governance within a service-based organization.
• Strong understanding of ITIL Service Delivery (Change & Release Management).
• Practical experience with tools like ServiceNow, Confluence, Azure DevOps, and Jira.
• Analytical mindset with excellent stakeholder management and presentation skills.
• Familiarity with SaaS environments and Cloud Technologies is a plus.
• Passion for learning and the ability to make a positive impact on team and organizational processes.
• Service Delivery tools like ServiceNow. (Remedy and Helix are nice to have).

Location: Molesworth Street, DublinHybrid: 3 days Office (Tuesday, Wednesday, and Thursday), 2 days remoteSalary Range: 55k – 63k yearBenefits:

• Hybrid work in Dublin Technical Centre.
• Annual bonus (20% or more).
• Healthcare for you and your family.
• Pension allowance (6%) and pharmacy discount card.

If you meet these criteria and want to be part of a dynamic team driving innovation in healthcare technology, apply now. Let’s talk! 😊

Expected salary

€55000 – 63000 per year

Location

Dublin

Job date

Sun, 19 Jan 2025 07:38:49 GMT

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