Senior Product Manager in Brisbane, Australia

Security represents the most critical priorities for our customers in a world awash in digital threats, regulatory scrutiny, and estate complexity. Microsoft Security aspires to make the world a safer place for all. We want to reshape security and empower every user, customer, and developer with a security cloud that protects them with end-to-end, simplified solutions. The Microsoft Security organization accelerates Microsoft’s mission and bold ambitions to ensure that our company and industry is securing digital technology platforms, devices, and clouds in our customers’ heterogeneous environments, as well as ensuring the security of our own internal estate. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world.

The Customer Acceleration Team (CAT) is part of the Customer Experience Engineering (CxE) division within Microsoft’s Security business. We work with customers from all over the world and all shapes and sizes, and we work directly with engineering to shape the product based on these customer insights. The CAT Senior Product Manager will handle technical aspects of customer and partner engagements with a focus on security and AI initiatives. This role entails providing proactive guidance, active listening, dealing with ambiguity and driving technical execution. 

The key Microsoft Security products driven through our team are Microsoft Information Protection (MIP), Data Loss Prevention (DLP), and Insider Risk Management (IRM). We partner closely with our Purview Product Engineering Teams to improve our products by gathering insights from the thousands of customers we work with daily. 

To be successful in this role, you are customer obsessed, possess a growth mindset, have excellent analytical skills, and pay tremendous attention to detail. You must have a passion for content creation and be willing to educate the field on best practices and product use. You thrive in an environment where the goal is to make our products easier to use and easier for customers to implement in their organizations. In addition, you have a can-do attitude and strong written and verbal communication.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world.

Responsibilities

• Lead pre-intent and post-intent customer and engagement teams in the successful onboarding, enablement, and adoption of the Microsoft Purview capabilities.

• Become a subject matter expert on Microsoft Purview data security and compliance capabilities from a technical breadth and depth perspective aligned with generative AI

• Comfortable and confidently deliver technical and strategic sessions and demonstrations to customer stakeholders ranging from C-Level to architects to analyst level audiences.

• Understand customer use cases and how they can be fulfilled by Microsoft Purview.

• Be customer obsessed, act as the customer advocate within Microsoft Purview product and engineering teams to ensure customer blockers / issues / feedback and needs are properly addressed to resolution. Drive critical feedback, insights, customer requirements and adoption of Microsoft Purview to improve the solution, drive value to customers and overall solution adoption and consumption.

• Champion the voice of the customer, gathering insights to inform product strategy and development. Engage with customers and partners to understand challenges and gather feedback for continuous improvement. Drive customer adoption through targeted enablement, training, and support initiatives.

• Build and maintain key relationships with customer stakeholders to drive continued confidence and trust with Microsoft Purview.

Qualifications

• 5+ years (or equivalent) technical pre-sales or technical consulting experience.

• 5+ years (or equivalent) of Microsoft Purview Data Security (Information Protection, Data Loss Prevention / Endpoint DLP, Adaptive Protection and Insider Risk Management). Experience with Purview Data Compliance (Communications Compliance, eDiscovery and Audit, Data Lifecycle Management) is a nice to have.

• Highly adaptable to change and comfortable pivoting in response to changing circumstances and ambiguous situations within a dynamic and fast-paced environment.

• Experience engaging with customers and managing expectations in customer-facing roles.

• Experience delivering concise and fact-based communications / presentations both verbal and written and adapting style and level of information based on audience (C-Level, business, architect, analysts, developers).

• Experience evaluating and translating customer needs, requirements, and challenges, identifying solutions (positioning, technology, business value, prioritization), and communicating improvement opportunities to technical and non-technical stakeholders.

• The ability to forge strong relationships with customers communicating on behalf of Microsoft Security engineering, facilitating understanding of the value proposition of Microsoft Purview.

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

#MSFTSECURITY

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .