Senior IT Manager

Job title:

Senior IT Manager

Company

Dexcom

Job description

Job Description:About DexcomFounded in 1999, Dexcom, Inc. (NASDAQ: DXCM), develops and markets Continuous Glucose Monitoring (CGM) systems for ambulatory use by people with diabetes and by healthcare providers for the treatment of people with diabetes. The company is the leader in transforming diabetes care and management by providing CGM technology to help patients and healthcare professionals better manage diabetes. Since the company’s inception, Dexcom has focused on better outcomes for patients, caregivers, and clinicians by delivering solutions that are best in class – while empowering the community to take control of diabetes. Dexcom reported full-year 2022 revenues of $2.9B, a growth of 18% over 2021. Headquartered in San Diego, California, with additional offices in the Americas, Europe, and Asia Pacific, the company employs over 8,000 people worldwide.Why DexcomThinking of a career change? Are you looking to leverage your experience to be part of something big and help people take control of their health? Do you want to be part of a high-performing team dedicated to doing the right thing? If so, then come join us at Dexcom as we scale up our new manufacturing facility in Athenry!Role Summary:We are a rapidly growing IT team responsible for supporting and implementing IT systems and infrastructure across the EMEA region. Reporting to the regional IT Director, this Senior Management position will establish the IT organisation, the IT systems, and the IT operations for the new Ireland manufacturing facility for Dexcom.Essential Duties and Responsibilities:

• You will be the IT lead for the new greenfield site in Athenry.
• You will be accountable for all aspects of IT for the site including infrastructure design & setup, manufacturing applications and processes to ensure compliance of IT specification such as structure cabling, fiber, IT rooms and power supply and so on.
• You will collaborate with Global IT to implement Global IT Standards within the site, including Infrastructure, PMO & InfoSec.
• You will work with the IT Leadership team on annual budgeting cycles and strategic planning.
• You will be responsible for the IT systems on site including Manufacturing execution and IT electronic control systems.
• You will work with HR on hiring plan for IT asset & accessories purchase to support new employee onboarding.
• You will deploy IT systems including network, servers, UPS and other to enable Dexcom network for employees.
• You will create and maintaining development plans for the team
• You will take ownership for the overall delivery of IT services, local project delivery and managing employee communication during project activities, and service situations.
• You will ensure local employee needs and desired outcomes are fully understood so that products and services can be prioritized appropriately.
• You will liaise with 3rd parties on behalf of the IT Team.
• You will ensure that customer expectation is aligned with the services and products to be delivered by the EMEA/Global IT teams.
• You will contribute to the strategic application roadmap with annual portfolio planning updates and budget submission, contributing to the overall manufacturing and IT strategic plans.
• You will provide regular and accurate management reporting.
• You will identify opportunities for optimization and growth.
• You will present to customers on several levels from end users to business executives.
• You will work with customers and other internal teams to develop IT roadmaps in line with our client’s current and future business requirements.

Required Experience:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Experience with MES systems, Siemens OpsCenter/Camstar preferred, as well as integration with manufacturing equipment (OPC UA), Ignition/SCADA, Oracle ERP, PLM, MS SQL, and OSI PI.
• Relevant experience of ERP (Oracle), MES (Camstar) and IT solutions to support IQ/OQ/PQ and ISO audit.
• Experience of supporting the ISO13485, ISO27001:2022 and other audits for the site.
• Relevant work experience including but not limited to hands-on hardware troubleshooting experience; applications support, ability to read and understand technical manuals, documentation, and guides; excellent technical knowledge of desktop and server hardware and software, including all current versions of Windows, Microsoft Office applications, and PC hardware.
• General application support and deployment experience for multi-location systems
• Experience of managing teams and excellent people skills.
• Fluency in English, both written and oral communication.
• Excellent verbal and written communication skills, including effective listening skills and ability to communicate accurately and effectively in person, over the telephone, through email and other business correspondence.
• Proven capability to handle challenging situations, a positive attitude with passion and drive.
• Must be an effective trainer and team coach including advanced cross training experience.
• Achieve service level goals and quality targets, managing and coaching employees to department performance standards.
• Provide ongoing support and guidance including taking escalation calls, supporting customer problem resolution, providing materials, and ensuring goal achievement.
• Implement, communicate, and interprets new and existing policies and procedure to staff members.
• Proven experience in leading teams, managing people, and delivering results.

Preferred Qualifications:

• Degree level educated and/or + years of relevant of supervisory/management experience working in multinational environment.
• Computer related qualifications and certifications will be viewed favorably.
• Degree level educated in a computer-based discipline.
• Multi-lingual candidates. Covering English and one other supported language in our direct markets

Travel Required:

• 10%

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.

Expected salary

Location

Athenry, Co Galway

Job date

Fri, 15 Mar 2024 03:58:18 GMT

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