Senior Engineering Manager, Service Hub Omnichannel Group

Overview

Our mission at HubSpot is to help millions of organizations grow better. Be a part of that, come lead the Omnichannel Product Group! We are delivering a unified, AI-first omnichannel platform that moves beyond siloed tools to create a single, seamless experience across all communication channels. As a Senior Engineering Manager, you’ll drive AI & human collaboration and enterprise-grade scale for a platform that powers millions of interactions for 300k global customers. Help us define the future of frictionless channel activation across voice, messaging, email, and apps.

What You’ll Do

• Lead and grow several engineering teams in HubSpot’s Omnichannel Product Group
• You’ll deliver high-quality, scalable platform and product experiences that support all of HubSpot’s core hubs.
• Partner closely with Product, Design, and cross-functional leaders to define and execute roadmap priorities.
• Establish and uphold a high-performance engineering culture, including strong technical standards and accountability, performance management, and career development.
• Contribute hands-on technical leadership, guiding architecture and participating in critical technical discussions across the stack.
• Align teams to support the needs of both internal teams and external partners by providing a robust and easy to integrate channels platform.
• Navigate ambiguity and drive clarity, enabling teams to move quickly, experiment, and iterate effectively

Required Qualifications

• Proven experience leading and scaling engineering teams (20+ engineers), including team leads and senior technical individual contributors.
• Strong product engineering background, with experience building and scaling SaaS products from early stages through high growth.
• You have experience shaping feature delivery from early stage validation, to late stage maturity.
• Demonstrated ability to lead full-stack product discussions and influence both frontend and backend architecture.
• Hands-on technical credibility with a track record of contributing to engineering decisions and mentoring teams.
• Experience driving high performance through goal setting, feedback, and performance management.
• Ability to operate effectively in ambiguous environments and make informed decisions without complete data.
• Strong cross-functional collaboration skills, with experience partnering across product, design, and engineering.
• Experience leveraging or integrating AI/GenAI into product development workflows or features.

Nice-to-Have Qualifications

• Experience working on voice calling and SMS features.
• Experience building AI products and agents.
• Background in both upmarket and downmarket product experiences.

Where You’ll Work

• Location: United States
• Work location preference eligibility: Flexible (Remote, Hybrid, or Onsite)
• Travel/Shift: Some travel required for cross-functional collaboration and team alignment