Senior Director, North America Service – REMOTE

Leica Biosystems’ mission of “Advancing Cancer Diagnostics, Improving Lives” is at the heart of our corporate culture. We’re a global leader in cancer diagnostics with the most comprehensive portfolio from biopsy to diagnosis. Our easy-to-use and consistently reliable offerings help improve workflow efficiency and diagnostic confidence. Our associates know that every moment matters when it comes to cancer diagnostics. When you come to work, you’re helping develop solutions that enable accurate diagnoses to turn anxiety into answers. Join our diverse, global team of talented people, and be inspired to grow every day.

Leica Biosystems is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.

The Sr. Director, North America Service for Leica Biosystems is responsible for leading the North America service organization, including consistent and superior delivery of end-to-end service to our customer base, from our Customer Call Center through Dispatch to our Field Service Engineering teams and National Product Support teams. This leader is also responsible for developing our portfolio of service offerings that will drive higher customer intimacy and customer retention while also driving growth in service revenue. Our leader will need to do this by building a strong culture of Danaher Business System (DBS), and creating excitement within the organization to motivate and retain service associates and create strong service/sales/applications team partnerships.

Additionally, our North America Service leader will partner with our global Business Units to bring new solutions to the market that offer superior quality and user experience.

This leader will position is part of the North America Commercial Organization and can be on-site at our office in Deer Park, IL or fully remote. If you thrive in fast paced role and want to work to build a world-class organization — read on!

In this role, you will have the opportunity to:

• Create, communicate, and execute on a holistic Service strategy and vision for North America which focuses the organization on driving consistent, superior service experiences that meet committed turnaround times and key operational metrics.
• Drive incremental revenue growth within the service business through increased contract capture rates coupled with value-added service programs.
• Develop a 3+ year roadmap for our services organization that will allow us to contribute to accelerated growth, stronger commercial partnerships with our sales and applications organizations, and improved customer experiences.
• Build a positive service culture through delivering strong leadership and communication to drive employee engagement. 
• Drive service excellence and cost containment through use of the DBS tools, Holistic View of Service, and strong daily management.
• Partner with the Danaher Diagnostic Platform to bring new solutions such as AI and virtual reality into our LBS service environment.
• Utilize dynamic resource allocation to consistently review headcount needs across the organization and shift resources to align with business needs.

The essential requirements of the job include:

• Bachelor’s degree (preferably within business or sciences).
• 20+ years of progressive service experience, with over 10 years of leadership experience in a similar industry.
• Previous experience leading a large and complex customer focused organization in a matrixed organization.
• Strong financial and analytical skills with the ability to analyze complicated issues and boil down them down to the key recommendations to executive leadership.
• Both strategic and tactical capabilities. Ability to be hands on and help execution at detailed level when organizational targets are missed.
• Outstanding interpersonal skills and executive presence with the ability to work cross-functionally. The capability to build relationships and establish significant credibility, trust, and support within all levels of the organization (i.e. Customers, peers, subordinates and senior management) as well as developing strong followership within the commercial and service organization.

Travel Requirements:

• This position requires 70%-80% travel on average. Travel will primarily be domestic but may occasionally be international.

At Leica Biosystems we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Leica Biosystems can provide.

The annual salary range for this role is $230,000-$275,000. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future.

This job is also eligible for bonus/incentive pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company’s sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

#LI-AP1

#LI-Remote

At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what’s next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit www.danaher.com.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

The EEO posters are available here.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at [email protected] to request accommodation.

Read Full Description