Senior Director, Cloud Engineering – ANZ in Australia

Job Description

Job Summary

• Lead and manage the Cloud Engineering regional teams of Cloud Architects and Cloud Engineers to ensure they work together effectively throughout the full Cloud adoption lifecycle from project concept to usage and expansion for the customer in the region.

• Drives alignment with the Cloud Sales Team and the Cloud Engineering COE Team, so that the overall virtual teams can effectively execute the Cloud strategy defined for the region’s customers.

• Ensure the virtual team work together to drive customer business outcome with sustainable usage/growth while ensuring customer’s adoption health and driving value realization along the engagement lifecycle

• Overall responsible for regional customer’s Adoption / Consumption Growth / Renewal / Expansion of their investment in Oracle Technology Cloud

• Success is measured by:

• Consumption growth

• QoQ consumption growth target at 20% across existing and net-new customers

• Workload Portfolio Composition

• Net-new workloads in our existing customers leading to QoQ growth in the customer baseline

• Target Composition of Forecasted Workloads from New and Existing/Logo meets the 20% target

• Technical Qualification Completion

• Green status for agreed % of Workloads in forecast & upside

• Time to value improvement

• Time to Value target = 99% of total subscriptions hitting the 10% consumption against ACR mark within 2 months of provisioned date.

• Consumption Forecast Accuracy

• Actual consumption number reported at the end of the quarter is expected to be within agreed % of the forecast of the CE leader registered at Wk3 of the quarter.

Role and Responsibilities

• Customer Experience

• Accountable for the overall successful experience of customer(s) in the assigned region

• CE Team formation & development (Recruit and Enable)

• Ensures that the Cloud Engineering team is adequately staffed based on the budget

• Ensures the Cloud Engineering team fully understands their roles and how to collaborate with other Oracle stakeholders to engage the customer to deliver the results and outcomes expected

• Ensures that a Learning and Enablement plan is in place and executed so that the Cloud Engineering Team is able to build up the required technical, customer management & process knowledge and competency to be effective in their roles

• Ensure that the Cloud Engineering Team achieves the mandatory Technical Certification as agreed and defined by Oracle Leadership by the stipulated deadlines

• Ensures that a balanced team of Cloud Architects, Cloud Specialist Engineers and Cloud Engineers are available to assist customer throughout the engagement lifecycle of the customers.

• Cross-LOB collaboration and engagement

• Ensures the Cloud Engineering Team builds effective collaboration with the necessary cross-LOB Oracle teams to ensure that the right resources can be pull in to advance the customer forward in the Cloud lifecycle

• Includes Cloud Sales, Cloud Engineering COE, Oracle Consulting, CSS, GTM-BD, Product Engineering & Management Teams, Customer Experience Team, Oracle Support etc. etc.

• Governance & Compliance

• As part of Cloud Sales Framework, ensure the Cloud Engineering team performs the necessary Technical Qualification related task to move the customer forward in the Cloud adoption cycle, including Integrated Customer Success Planning & Reviews

• Ensure these tasks are updated and tracked in the defined systems

• Program alignment & execution

Align and execute key programs in the assigned region

Responsibilities

Skills and Profile

• At least 15 – 18 years of IT, Cloud Computing experience

• University Degree holder in Information Technology or equivalent discipline (minimum);Master’s Degree in Business Management or related field is a bonus

• Strong technical understanding and capability with hyperscaler Cloud and related technologies

• Ability to hod and present a technical position with customer technical teams and Oracle technical teams.

• Proven ability to engage and sustain long term relationships with CXO level customers

• Demonstrated effective People Management skills & experience

• Broad technical experience of Oracle Cloud solutions and good strategic understanding of Oracle Cloud Go-To-Market Strategy.

• Demonstrates leadership capability including the ability to delegate responsibility to the right teams/skills sets.

• Clearly able to articulate the Cloud offerings in the market and a good understanding of the competitive landscape where Oracle Cloud competes in

• Excellent communication and presentation skills and highly comfortable speaking across all levels of management

• High level of commercial business understanding

• Able to discuss key trends and insights and leverage them in driving executive decision-making discussion with customers

• Experience in engaging and influencing senior leaders.

• Experience in conflict resolution and negotiation

This role is based in Australia and located in either Sydney (preferred) or Melbourne

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

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Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer