Senior Customer Technical Support Specialist – Lab Automation – REMOTE

Wondering what’s within Beckman Coulter Diagnostics? Take a closer look.

At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you’ll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.

Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges. 

The Customer Technical Support Specialist-Lab Automation for Beckman Coulter Diagnostics is responsible for providing our customers front-line technical support for handling Automation line technical issues and inquiries for a 24 x 7 support organization.

This position is part of the Customer Technical Support Organization located in Brea, CA and will be fully REMOTE. (As a Remote associate, you must have a quiet office setup devoid of noise and distractions with internet speeds that meet minimum IT requirements.) At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.

You will be a part of the Automation Team and report to the supervisor responsible for remotely resolving instrument issues. If you thrive in a multifunctional role and want to work to build a world-class customer support organization—read on.

In this role, you will have the opportunity to:

• Provide clear and concise telephone troubleshooting support for our Automation customers, with the goal of resolving their issues over the phone and preventing a field service dispatch whenever possible.
• Work independently and as part of a test to meet goals, metrics, and objectives.
• Effectively manage time and demonstrate flexibility to ensure all required tasks are completed on-time while keeping customer support as the top priority.

The essential requirements of the job include:

• High School Degree with 8+ years of technical experience OR Associates degree with 3+ years of technical experience
• Technical experience is defined as electro-mechanical or any of related fields (Chemistry, installs, Automation instruments, etc.)
• Flexibility to work weekday shift with rotating on-call, weekends, and holidays

It would be a plus if you also possess previous experience in:

• BSEMET/BSEE/BSET
• Experience with Beckman Coulter Diagnostics platforms such as DXA / Remisol LIS, etc.
• 1-3 years in customer-facing field service and or phone support troubleshooting

At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide.

The base hourly range for this role is $35.00-$40.00 per hour. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future.

This job is also eligible for bonus/incentive pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company’s sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

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At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what’s next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit www.danaher.com.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

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We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at [email protected] to request accommodation.

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