Senior Customer Success Manager, LinkedIn Sales Solutions in Sydney, Australia

LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

At LinkedIn, we trust each other to do our best work where it works best for us and our teams. This role offers a hybrid work option, meaning you can both work from home and commute to a LinkedIn office, depending on what’s best for you and when it is important for your team to be together.

LinkedIn’s Sales Solutions team is dedicated to changing the world of sales through the use of Sales Navigator, our flagship product that connects and builds mutually beneficial relationships between buyers and sellers. As a Senior Customer Success Manager, you will help our solutions become a mission critical, irreplaceable part of our clients’ sales and business development process. You will be responsible for becoming a product expert, consulting with internal sales teams to deliver customer education via onsite workshops and webinars, managing projects, preventing customer attrition (churn) and fostering internal and external professional relationships.

Responsibilities

• Become a client partner in maximising the benefits of their investment with Sales Navigator and reduce customer attrition

• Formulate and run creative programs to help our clients achieve success with Sales Solutions product suite

• Learn about the LinkedIn business, the team, Sales Navigator and associated tools (e.g. Salesforce.com)

• Understand how to build and present a LinkedIn Sales Solutions narrative by leveraging data and insights

• Partner with the sales team and other LinkedIn colleagues to drive customer success and retention throughout the customer lifecycle

• Thoroughly understand and articulate clearly LinkedIn’s wider vision and the business implications as it pertains to our “Hire, Market, Sell and Learn” value proposition

• Educate clients on the value they can generate from their current subscription to Sales Navigator through training, consulting, communication about product features and metrics review

• Encourage clients to utilise appropriate LinkedIn resources (i.e. community forums, training, workshops) to increase their utilisation of Sales Navigator and other features on the LinkedIn platform used for social selling

• Formulate and run creative and scalable projects to help our clients achieve success (e.g. newsletters, events, workshops)

• Proactively contact and deliver consulting to improve utilisation of low usage clients

• Deliver group and individual user informational training sessions about Sales Navigator features, industry benchmarking and best practices

• Utilise LinkedIn, client and other data to derive insights to drive greater client engagement

Basic Qualifications

• 7+ years’ experience in sales, account management or consulting

Preferred Qualifications

• Strong interpersonal and communication skills as well as attention to detail

• Excellent organisation, project management and time management skills

• Ability to effectively present to large audiences

• Software, technology pre-sales, solution sales and sales effectiveness experience

• Ambitious and driven, thriving in a fast-paced and demanding environment

• Teamwork mentality and willingness to assist wherever needed

• Strong Microsoft Office capabilities: PowerPoint, Excel and Word

• Bachelors degree or equivalent experience in business or related field

• Experience with developing and delivering pitches, trainings and webinars

Suggested Skills

• Collaboration

• Communication

• Problem solving

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