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Senior Customer Success Manager, Ads
We’re transforming the grocery industry
At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.
Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.
Instacart is a Flex First team
There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.
Overview
About the Role
Instacart is seeking highly skilled Senior Customer Success Managers to lead and champion our relationships with key strategic retail partners across our suite of retail media solutions (Carrot Ads). As successful candidates, you will lead growth plans with our retailer partners, provide strategic insights to propel the success of our advertising offerings, advocate for retailers’ interests within Instacart, and drive ongoing refinement of our customer success methodologies and metrics.
About the Team
These roles are housed within the Enterprise Customer Success team, part of the larger Enterprise Solutions organization. You will engage in substantive collaboration across multiple specialized groups, including Business Development, Product, Brand Partnerships, Solutions Architecture, Technical Support and Sales Engineering. Your work will have broad exposure to a range of strategic initiatives and business operations, placing you at the core of our enterprise expansion efforts.
About the Job
About You
Minimum Qualifications
Preferred Qualifications
#LI-Remote
Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here.
Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here.
For US based candidates, the base pay ranges for a successful candidate are listed below.
CA, NY, CT, NJ
$144,000—$160,000 USD
WA
$139,000—$154,000 USD
OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI
$132,000—$147,000 USD
All other states
$120,000—$133,000 USD
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