Senior Customer Service Executive

Job title:

Senior Customer Service Executive

Company

Think Specialist Recruitment

Job description

Reference: 3989It’s exciting times for this award winning organisation based in the Watford area! Due to recent acquisition, they are now part of a global business and offering an amazing benefits package and opportunities for career growth and development. If you want to be part of a fantastic team and culture, are able to work from their Watford offices on a hybrid basis and have brilliant customer service skills, please apply now!We have various opportunities available within their customer service operations, with candidates able to interview for multiple roles to match their skills and aspirations. This a great opportunity for candidates that are looking for an organisation in which they can grow and develop, candidates that want to start a career and be part of a successful team. Previous experience within customer service is needed, with the ability to learn quickly. CANDIDATES MUST BE ABLE TO COMMUTE TO THEIR WATFORD OFFICE!Salary – £32,000 – £33,000Some of the duties will include:

• Build and maintain strong, professional relationships with colleagues and customers
• Providing the highest level of customer service over the phone and via email
• Handling customer queries through to resolution
• Making calls in the first instance, following up with an email
• Keeping customer records accurately up to date
• Taking responsibility of customer complaints, escalating where necessary
• Responsible for initial customer complaint investigations
• Implementing improvements where necessary
• Working well as part of the team

The suitable candidate:

• Strong background in customer service
• Previous experience within the automotive industry would be beneficial
• Strong communication skills both written and verbal
• Great team player
• Able to commute to Watford due to being based in the office – hybrid after training
• Passionate about providing a high level of customer service
• Strong organisational skills
• Ability to prioritise a heavy workload

Looking for the next step in your career? Think Specialist Recruitment.
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Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing, and IT Helpdesk/IT support.

Expected salary

£32000 – 33000 per year

Location

Watford, Hertfordshire

Job date

Wed, 31 Jul 2024 05:15:05 GMT

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