Senior Claims Handler

Senior Claims Handler (250002XP)

Primary Location

: IRELAND-DUBLIN-AXA IRELAND HEAD OFFICE

Organization

: AXA Ireland

Contract Type

: Regular

Shift

: Day Job

Schedule

: Full-time

Description

We are currently recruiting for 3 Senior Claims Handlers to join the Motor Damage and Personal Injury Claims Team in Dublin. The role involves settling claims in a timely, cost-effective, and customer-focused manner, ensuring compliance with relevant legislative requirements in your jurisdiction.

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You’ll work at least 40% of your week away from home, moving to the majority of your working week from September 2025. Away from home means either attendance at one of our office locations, visiting clients or attending industry events.

Reporting to a PI Claims Team Leader, Key responsibilities will include:

• Complete all aspects of Personal Injury claims management including investigation, fulfilment, negotiation, liability assessment and settlement, payment and subrogation, within predefined authority limits and to predefined processes, procedures, and escalation points. Claims handling may include damage claims and also at times include notification, triage and salvage.
• Contain claim costs by implementing agreed processes and deploying all resources effectively (system and technical resources, other teams, appropriate experts, liaising with Third Party Service providers, customers, solicitors)
• Deliver consistency in estimating, minimize leakage and fraud.
• Take ownership for managing referrals, escalations and complaints where appropriate including, when required, the upward referral to your team leader.
• Identify and refer potential cases of fraud to Special Investigations Unit (SIU) using red flag indicators and your own handler intuition to avoid commercial loss.
• Provide advice and guidance to more junior claims handlers or newly appointed team members in your area.
• Compile appropriate MI reporting for escalation to executive team where applicable.

Qualifications

• Minimum of 3 years’ experience in claims handling, with the ability to estimate Personal Injury files which are sensitive, complex, and large. Ideally, you’ll also have a minimum of one year experience in any of Property, PL&EL, Commercial, Casualty & Motor Damage Claims as well.
• Must be Grandfathered, CIP, or APA (personal & commercial) qualified, with up-to-date CPD hours.
• Experience in negotiation, influencing, judgement and decision-making, with strong problem solving and issue resolution experience.
• Proven track record of delivering high levels of customer service.
• Working knowledge of underwriting principles and insurance products.
• Expertise in technical claims, procedures, and processes within your field.
• Familiarity with applicable legal, liability, and quantum considerations.
• Comprehensive understanding of health and safety compliance and IT security protocols.
• Knowledge of the Data Protection Act and AXA Global Security guidelines.
• A strong customer focus, with ability to estimate files for sensitive, complex, and large claims.
• Proficient in PC and system skills.

As a precondition of employment for this role, you must be eligible and authorized to work in Ireland.

This recruitment campaign will be used to support permanent, temporary and/or extension for any upcoming similar positions.

About AXA

Would you like to wake up every day driven and inspired by our noble mission and to work together as one global team to empower people to live a better life? Here at AXA we strive to lead the transformation of our industry. We are looking for talented individuals who come from varied backgrounds, think differently and want to be part of this exciting transformation by challenging the status quo so we can push AXA – a leading global brand and one of the most innovative companies in our industry – onto even greater things.

In a fast-evolving world and with a presence in 64 countries, our 166,000 employees and exclusive distributors anticipate change to offer services and solutions tailored to the current and future needs of our 103 million customers.

Proud to be part of the AXA Group, at AXA Ireland our values are at the heart of everything we do. We work together as One AXA, embracing our differences to make our teams great. We believe integrity, courage and our customer-first approach is what makes us a great place to work. AXA is an equal opportunities employer and welcomes applications from across all communities.

What We Offer

One of the best things about joining AXA is our rewards package. At AXA Ireland, we’re appreciative of the people who work for us and our rewards package reflects that. You can expect to receive:

• Competitive salary with annual review
• Annual company & performance-based bonus
• Contributory pension scheme (up to 10% employer contributions)
• Life Assurance
• Generous annual leave plus Bank Holidays
• AXA employee discounts
• Education support and plenty of learning opportunities.

AXA is proud to support the needs of our employees and as such understands everyone has individual work and home life responsibilities. We are therefore happy to discuss flexible working arrangements, should this be a requirement for you.

At AXA, we want to become one of the most inspiring companies to work for and to achieve this ambition, we need the best talent to come and work for us. We look for candidates with the right skills and values to join us and selection is based on a fair and equal process. As a financial services company, all successful candidates will require employment checks, so we can ensure regulatory compliance.

We’re proud to be committed to equal opportunities and welcome applications from all backgrounds.

AXA Ireland dac consider applicants on the basis of skills, experience & qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status.

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