Senior Business Systems Analyst, Legal Technology

Overview

HubSpot’s Legal team is extremely technology-forward. Attorneys who believe that AI and great systems can transform how legal work gets done. Our Legal Technology team exists at the center of that bet: we build the AI agents, manage the systems and integrate their operational infrastructure which lets our lawyers focus on high-value legal work instead of manual process.

This isn’t a “keep the lights on” role. You’ll implement AI-powered solutions, design agentic workflows, implement and own SaaS solutions heavy with AI and sit alongside AI-minded legal stakeholders. If you want to do work that matters, is visible, and drives value for in-house Legal teams with AI, this is it.

What You’ll Do

• Lead AI solution design and delivery: build, configure, and deploy AI agents and agentic workflows using tools like Claude, Cowork, ChatGPT, and Glean within and across legal applications. This is real implementation work, not exploration.
• Own the legal tech ecosystem as part of our team: serve as one of the technical SMEs across Legal SaaS applications (CLMs, Matter Management, DSAR tooling and more), driving reliability, optimization, and integration quality.
• Build integrations: design and develop workflow automations and integrations using Workato and similar iPaaS platforms, connecting legal systems to the broader HubSpot stack.
• Translate business needs into technical solutions: partner directly with attorneys and legal leadership to understand workflows, surface opportunities, and deliver solutions with measurable impact.
• Drive AI adoption: work alongside the legal team to identify opportunities to embed AI tools (Claude, Glean, Harvey, Workato AI, and others) into day-to-day legal workflows, and support enablement so adoption actually sticks.
• Shape the roadmap: contribute to a technically feasible product roadmap, balancing strategic priorities with iterative delivery.
• Track and communicate value: develop KPIs and reporting to demonstrate the business impact of technology investments to senior legal leadership, including the CLO.
• Stay ahead of the curve: monitor the rapidly evolving legal tech landscape and bring forward-looking perspective on tools, capabilities, and trends.

What We’re Looking For

• Strong hands-on technical skills: SaaS application configuration, API usage, system integration design, and workflow automation
• Real experience building and deploying AI solutions in enterprise environments: AI agents, agentic workflows, LLM-powered tools, or similar
• Experience with iPaaS platforms for building integrations and automations
• Demonstrated ability to operate as a technical consultant to a non-technical business audience: learn and understand business context, problem solve, and translate ambiguous needs into scoped, deliverable solutions
• Self-directed, highly organized, and able to manage multiple workstreams with autonomy
• Clear communicator, equally comfortable in a Slack thread with a lawyer and a design doc with an engineer

Nice to Have

• Experience working in or with legal departments: in-house legal teams, law firms, or legal tech vendors
• Familiarity with legal technology applications: CLM systems, matter management, or legal service management platforms
• Experience with enterprise AI tools in a professional context (Claude, Glean, ChatGPT Enterprise, or similar)