Senior Associate, IT, Azure Administrator

Company Description

About MUFG Investor Services:

MUFG Investor Services provides asset servicing solutions to the global investment management industry. Leveraging the financial and intellectual capital of MUFG – one of the largest banks in the world with $2.8 trillion in assets – we provide clients access to a range of leading solutions from fund administration, middle-office outsourcing, custody, foreign exchange, trustee services and depository to securities lending and other banking services.

With a diverse and dynamic network of offices across the globe, MUFG Investor Services provides challenging and rewarding careers. We achieve this by offering continuous learning and development, collaborative team work environment, promotion of work-life integration, and exposure to a wide variety of work.

Imagine your future at MUFG Investor Services where you can grow professionally, in a diverse and inclusive workplace that rewards your contribution. 

#LI-Hybrid

Job Description

As an Azure and O365 Operations engineer in a financial services company, your primary responsibility is to manage and maintain the day-to-day operations of the company’s cloud infrastructure on the Microsoft Azure platform, Office 365 services and Citrix Cloud environment. Your role involves ensuring the reliability, availability, and performance of the cloud-based applications and productivity tools used in the domain.

Key responsibilities are:

Monitoring and Maintenance

• Monitor, diagnose, and resolve issues within the Azure/O365 environment to ensure system stability and performance.
• Ensure security compliance by implementing and maintaining security protocols and compliance measures.

Project Management and Documentation

• Plan and execute projects to upgrade and improve key IT systems as directed by IT management.
• Produce and maintain technical documentation and project plans (SOPs/Procedures).

Technical Support and Expertise

• Manage Azure Operations ticket queue daily (Requests & Incident management)
• Provide 2nd&3rd line technical support for complex issues.
• Mentor and provide technical expertise to L0/L2 IT support staff.

Automation and Scripting

• Identify and implement automation solutions for IT tasks using workflows and scripting tools (PowerShell).

Infrastructure Management/knowledge

• Administer, manage and configure within multiple infrastructure platforms (Azure, M365, Citrix).
• In-depth understanding of Azure/0365 technology including but not limited to Exchange, Licensing, Security, Endpoint management, Networking.

Qualifications

• Bachelor’s/Associates degree in computer engineering. Computer science, relevant professional Microsoft accreditations (AZ-900, AZ-104, SC-300, MS-700) or relevant years of experience.
• ITIL Certified
• 5 years of experience working within IT systems/Support in a senior/lead capacity with the last few years working with Cloud Technologies.
• Been in a senior technical role or in a position showing level of architecting new solution into the work environment

Additional Information

Functional/Technical Skills and Knowledge Requirements

• Proficiency in all aspects of Azure (specifically O365 Admin consult), with an active interest to keep skills updated,
• Involvement in rollouts from selection to go live.
• Experience maintaining and/or implementing the following:
• Azure AD (AADDS, PAM), Azure/O365 policies (Required)
• MS Server 2012 – 2022(Required)
• Exchange Online (Required)
• SharePoint (Required)
• MS Defender Security (Required)
• Intune (Endpoint management)/SCCM (Required)
• Manage Engine Products
• MFA and Conditional Access (Required)
• Windows 10/11, namely: Microsoft Group Policy, MS Teams, OneDrive and SharePoint/Exchange Online
• MacOS management (Jamf preferred)
• iOS/Android
• Wi-Fi and VPN profile deployment (Palo Alto Global Protect/Prisma an Advantage)
• System Migration
• Backup technologies (Azure and Veeam)
• Networking (Meraki)
• Cloud Technologies (Azure, O365, AWS)
• VDi technology (Citrix)
• Jira
• Citrix
• Video Conferencing and AV solutions

Behavioral Competencies

• Strong interpersonal skills, able to communicate from technical to user level.
• Excellent oral, written and presentation communication skills
• Ability to manage through organizational change.
• Be approachable and friendly.
• Be able to organize team and prioritize workload.
• Proactive and assertive attitude
• Be able to work within a team, facilitating/managing team interaction.
• Be willing to work outside of core-hours when the need arises.
• Able to manage crisis situations and work under pressure to resolve problems.

At MUFG Investor Services, we are exceptionally proud of our approach to Hybrid Working. It enables the flexibility to thrive from wherever our employees work and, stay connected to their team and our culture. When we make Hybrid Working plans, we get to know the individual and pride ourselves in underpinning all our decisions with fairness and consistency.

MUFG Investor Services provides all of its employees with an extremely attractive compensation package. In addition to base salary, there is a group medical insurance scheme, group pension scheme, reimbursement of professional subscriptions, paid holidays and assistance towards gym memberships.

We thank all candidates for applying; however, only those proceeding to the interview stage will be contacted. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only to provide an accessible candidate experience.

MUFG is an equal opportunity employer.

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