Senior Application Support Analyst

Job title:

Senior Application Support Analyst

Company

Worldline

Job description

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• You will undertake customer support and incident diagnosis/resolution on a 24/7 on-call rota basis and ensure that SLA targets relating to services are met.
• You will investigate faults and queries, deliver working bug fixes, and also deliver enhancements to applications within agreed timescales.
• You provide Application Support technical expertise and professionally communicate progress to customers, avoiding jargon and maintaining a professional tone when under pressure.
• You use your technical expertise and strong documentation skills to create impact assessments and estimates for new project work (e.g., new services, extensions to existing services, technology refreshes).
• You create Change Request documentation and use your expertise and communication skills to effectively represent them at both internal and external customer Change Approval Boards (CAB).
• You attend Problem Management and Post Implementation Review meetings when requested to do so by the Team Leader and take responsibility for ensuring that any actions that are assigned to you or the team are completed within the agreed timescales.

Who Are We Looking ForWe look for big thinkers-people who can drive positive change, step up, and show what’s next-people with passion, a can-do attitude, and a hunger to learn and grow. In practice, this means:You have extensive (
4 years) experience in a 3rd Level Application Technical Support role working with complex applications that are coded in:

• ASP.NET and VB.NET (preferred) or C#
• This experience will include using these technologies with a range of databases (Oracle, SQL Server, or MySQL)
• Visual Basic 6
• You possess sophisticated knowledge of SQL, T-SQL, and/or PL/SQL.
• You have extensive experience in producing application builds and deploying software into test and production environments.
• You are an excellent communicator in all written forms (e.g., emails, internal technical documents, and user documentation) and in conversation with customers, colleagues, and stakeholders.
• You have profound experience in writing specifications (technical and functional) and producing clear test documentation.
• You have a willingness to learn other programming languages and technologies in order to support a cross-section of the applications that the team provides to customers.
• You demonstrate solid knowledge of managing Incidents, Problems, and Changes in a service desk tool such as ServiceNOW.

Perks & BenefitsAt Worldline, you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also receive:

• A rewarding salary
• Private medical insurance
• An attractive pension scheme
• A flexible benefits scheme
• Flexible working arrangements

Shape The EvolutionWe are pushing towards the next frontiers of payments technology, and we look for big thinkers to join our journey-people with passion, a can-do attitude, and a hunger to learn and grow. Here, you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on society. And with our empowering culture, strong technology, and extensive training opportunities, we help you accelerate your career, wherever you decide to go.Join our global team of over 18,000 innovators across 40+ countries, and shape a tomorrow that is yours to own.Learn more about life at Worldline at jobs.worldline.com.We are proud to be an Equal Opportunity employer. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.Information at a GlanceRequest ID: 298880Posting Start Date: 3/17/25Job Area: TechnologyWork Site: HybridContract Type: PermanentBrand: WorldlineJob Location: United Kingdom – Chester, United Kingdom – Remote×Cookie SettingsWhen you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer.Required CookiesThese cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.Show More DetailsRequired Cookies Provider Description Enabled
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Expected salary

Location

Chester

Job date

Wed, 02 Apr 2025 04:59:45 GMT

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