Scaled Partnership Agent CL13 (UKI)

General Information

Position: Partner Service Agent CL 13 (UKI)

Location: D4, Ballsbridge (Working from office) – option of hybrid (following ramp up period and performance based)

Contract: Full-time role 40 hours per week.

Work Hours: Monday – Friday, 9am – 6pm

For internal applicants, the type of contract will remain unchanged.

• Kindly be informed that sponsorship is not available for this position.

Duties and Responsibilities:

• The Scaled Partnerships team provides tailored advice to online creators on how to optimize their organic growth on social media platforms.
• Our Media Experts connect with creators through 1 1 calls and update them on new products, insights, and trends on the platforms across several markets.
• We liaise with internal client teams e.g. Sales Marketing Product in connecting various data points related to partner feedback.
• Advise partners on their organic growth strategy on social media via outbound calls.
• Serve as a product and organic growth strategy consultant educating partners on product solutions and best practices in line with client company priorities.
• Communicate effectively with partners to understand their goals and suggest an appropriate solution in line with client company priorities.
• Solicit, organize, and contextualize product feedback from partners.
• Act as a subject matter expert on Scaled Partnerships workflows, products, and processes.

INCLUSION AND DIVERSITY

We are a global collective of diverse talents. Innovators improving the way the world works and lives. We provide an accessible, inclusive, open and welcoming workplace that helps everyone make the most of their professional potential. Discover how we are accelerating equality for all in the workplace.

Please advise if you have any particular requirements, so we can look into arranging reasonable adjustments to the recruitment process. You can contact us at accessIErecruitment@accenture.com.

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at accenture.com.

Required Skills

• Language(s) Required: English (C1 – both writing and speaking): As part of the interview process, you will be required to complete an English language test and a language test in the relevant language for this role. You will be advised of the level you are required to achieve to successfully carry out the role.
• Exceptional communication and presentation skills.
• Self-motivated and independent thinker who is ready to take on initiatives.
• Proactive approach and problem-solving skills.
• Ability to operate within a team environment, multi-tasking, and prioritizing work across supported clients.

Qualifications

• BA or equivalent work experience.
• 1 years of work experience in a Service Desk or Call Centre.
• 1 years of Sales related work experience.
• Desirable background and full understanding of media partnerships or Digital Marketing Social
• Media Advertising.

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

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