Sales Team Manager

Job title:

Sales Team Manager

Company

Bupa

Job description

Job Description:Sales Team ManagerBupa Place ManchesterPermanentFull Time (37.5 hours per week)Hybrid working optionsSalary £31,500 + fantastic benefitsRole:The Sales Team Manager (STM) is responsible for driving sales and retaining existing customers, day-to-day management, productivity and leadership of team members. The remit includes the achievement of set sales, retention, performance and quality targets, optimising capability and performance, the adherence to company, industry, and regulatory standards. STM’s are required to comply with internal and regulatory guidelines to ensure customers receive fair outcomes. A key component of the role is to energise the team to achieve their full potential by providing regular coaching and daily feedback. Given the high emphasis on sales and retention, achievement metrics are key drivers. The STM is required to manage individual performance in a timely and equitable way. The role is about leading others, achieving results, building individual capability and, where necessary, dealing with emerging issues in a timely and effective way. Team managers are responsible for ensuring customers are treated fairly and that they receive good outcomes.What you’ll do:

• To support colleagues in the achievement of sales targets, via direct (up-selling and retention) and indirect (via intermediaries) distribution channels.
• To perform regular coaching sessions to support colleague’s personal, technical, and soft- skill development to ensure they have the required level of capability. This also includes the development of more formalised personal development plans.
• To support the management of recruitment, induction, and training of new employees, as appropriate.
• Hosting regular team meetings/huddles. Leading, motivating and encouraging the team to focus on achievement of target and the provision of exceptional service in line with the departmental business plan/targets.
• Networking to build mutually beneficial wider stakeholder relationships.
• To demonstrate consistency when dealing with capability and performance management. This includes adherence to performance management procedures and setting improvement plans.

What you’ll need:

• Contact centre or telesales experience gained in a regulatory environment
• Ideally would have previous experience of leading people
• Well-developed communication and interpersonal skills
• Internal applicants should be employed with Bupa for a minimum of 6 months with performance standards and targets met during that period (internal only)
• Positive attitude and self-motivation
• Strong relationship management skills and ability to build networks of internal and external contacts
• Able to make important decisions within agreed parameters and day to day decisions without referral
• Must be able to demonstrate knowledge and ability necessary for this role
• Thorough product knowledge (internal only)

BenefitsOur benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social, and environmental wellbeing. We support flexible working and have a range of family friendly benefits.Joining Bupa in this role you will receive the following benefits and more:

• 25 days holiday, increasing through length of service, with option to buy or sell

• Bupa health insurance as a benefit in kind

• An enhanced pension plan and life insurance

• Annual performance-based bonus

• Onsite gyms or local discounts where no onsite gym available

• Various other benefits and online discounts

Why Bupa?We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.As a Disability Confident employer, we offer a guaranteed interview for every disabled applicant who meets the minimum criteria for the job. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.Time Type: Full timeJob Area: Call CentreLocations: Bupa Place

Expected salary

Location

Salford

Job date

Fri, 31 Jan 2025 04:11:13 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (jobsnear.net) you saw this job posting.