Sales Manager, Italian Market

Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.

Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya’s culture, please click here: Kaseya Culture.

Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. We have achieved record levels of success being BOLD, being GRITTY, being ACCOUNTABLE. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers, and the betterment of their careers and long-term financial wealth. 

We are seeking a dynamic and experienced Manager of Account Management to lead our team focusing on the Italian Market. The ideal candidate will be based in Dublin and will oversee a team of 6-10 account managers. This role requires a hands-on approach, excellent leadership skills, and a deep understanding of the Italian market. 

This role is an on-site position, our office is located in One IFSC 1,, Custom House Quay Dublin

Key Responsibilities

Team Leadership & Management

• Lead, mentor, and develop a team of 6-10 account managers.
• Foster a collaborative and high-performance team environment.
• Conduct regular performance reviews and provide ongoing coaching and feedback.
• Be proactive in your approach with the team, collaborating with our partners to ensure they succeed.

Account Strategy & Execution

• Develop and implement strategic account plans to drive growth and achieve sales targets in the DACH region.
• Ensure the team delivers exceptional customer service and maintains strong client relationships.
• Identify opportunities for upselling and cross-selling within existing accounts.

Market & Customer Insight

• Maintain a deep understanding of the Italianmarket, including industry trends, customer needs, and competitive landscape.
• Utilize market insights to inform account strategies and business decisions.

Operational Excellence

• Oversee daily operations of the account management team to ensure efficiency and effectiveness.
• Monitor key performance indicators (KPIs) and metrics to track team performance and client satisfaction.
• Implement best practices and continuous improvement initiatives.

Collaboration & Communication

• Work closely with other departments (e.g., Sales, Marketing, Product Development) to ensure alignment and support for account initiatives.
• Act as the primary point of contact for escalated client issues and ensure timely resolution.

Requirements

• Bachelor’s degree in Business Administration, Marketing, or a related field is a plus.
• Minimum of 5 years of experience in account management or sales, with at least 2 years in a leadership role.
• Proven track record of managing and growing accounts in the Italian market.

Skills & Competencies

• Fluency in Italian and English is essential; knowledge of other languages is a plus.
• Strong leadership and people management skills.
• Excellent communication, negotiation, and relationship-building abilities.
• Analytical mindset with the ability to leverage data for decision-making.
• Proficiency in CRM software and other relevant tools

We offer an attractive compensation package, pension, career development and opportunity to grow in one of the fastest growing tech organizations on the planet!

Join the Kaseya growth rocket ship and see how we are #ChangingLives !

Additional information

Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.

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