Sales and Logistics Support Coordinator

Job title:

Sales and Logistics Support Coordinator

Company

Atlas Copco

Job description

Our solutions are a key part of most industries – electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.Join us on our journey for a better tomorrow.Sales and Logistics Support CoordinatorAtlas Copco Ireland are seeking a dynamic individual who will be responsible for the coordination of the order process for capital sales in Ireland.The Sales and Logistics Support Coordinator roles involves administrating the process from receipt of order to the delivery of goods, while ensuring that the jobs expectations are consistently and satisfactorily met. Ensuring delivery on time of equipment sales orders, through efficient use of the supply chain.The role:

• Inputting, coordinating and monitoring the progress of all machines, spare part and accessory orders through to final dispatch and invoice for Ireland (26 Counties)
• Answering customer telephone queries with respect to deliveries and invoices. Collating any other information required by the customer or sales engineers related to orders and deliveries
• Investigating and resolving customer complaints quickly and patiently, including assistance of customers who may have received their orders late, have received the wrong order or have received faulty products
• Assisting in customer queries regarding eCommerce solutions (Shop Online, etc.)
• Regularly liaising with internal departments and service branches to expedite customer orders on time
• Checking product availability for customer orders and order or restock items if necessary, to satisfy the customer
• Coordinating/supervising the stock counts in ROI and control movement of physical equipment stock
• Investigating any problems with delivery schedules and take appropriate action including arranging the return of faulty or damaged equipment and the arranging of credit notes
• Flagging any accounting errors and resolving them in a timely manner for month end reporting
• Managing the Logistics module to ensure SAP and Accounting data is correct and maintain the details of units shipped projects as required
• Controlling shipping costs to optimize efficiency for local deliveries
• Liaising with logistic suppliers to arrange collections and deliveries where needed

To succeed, you will need:

• Previous experience of a logistics role
• Ability to build strong and effective working relations with customers and colleagues.
• Excellent communication, planning and organizing skills
• Flexibility and adaptability along with a willingness to learn and be accountable for your own actions

In return, we offer you:

• The ability to work for a world-leading organisation, and market leader with a strong presence in Ireland
• An excellent customer base which will give you exposure to many leading organisations
• The opportunity to work with an experienced team, within an open and honest culture
• Freedom and flexibility which will allow you to lead the organisation in the direction you decide
• Excellent opportunities for development with training throughout your career. We invest at least 40 hours of training per year
• A desirable benefits package

Diverse by nature and inclusive by choice
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.

Expected salary

Location

Dublin

Job date

Sat, 07 Dec 2024 05:02:01 GMT

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