Rooms Controller in SYDNEY, Australia

Description:

At Hyatt, we are turning jobs into careers and we care for people so they can be their best. Care comes from an authentic place of empathy and human connection. We do this by truly seeing people and getting to know them as unique individuals, to enable us to design and deliver personal experiences.

We have an exciting opportunity for a Rooms Controller to join our team at Australia’s largest hotel.

Located adjacent to Darling Harbour in Sydney’s Central Business District (CBD), Hyatt Regency Sydney is a haven of relaxation for the business or leisure traveller. As Sydney’s largest premium hotel, the hotel boasts 878 guestrooms, multiple dining experiences and event spaces. The hotel offers more than 3,700 sq m of sleek meeting and event space in the heart of the city featuring two spacious ballrooms with views of Darling Harbour and 22 additional meeting rooms.

Benefits for working with Hyatt Include:

• Complimentary accommodation after 90 days of service (T&Cs apply)

• Generous discounted accommodation worldwide within Hyatt

• Discounted accommodation for associates as well as friend and family

• Reward and recognition programs

• Learning and development opportunities

• Fully laundered uniform

• Discounted city parking

• The opportunity to join an international group with endless career opportunities

The Role:

The Rooms Controller is the administrative heartbeat of our Front Office team. In this key role, you will be responsible for supporting our front-line, guest facing team. Interpreting and actioning reports, you will work cohesively with the Housekeeping, In Room Dining and Engineering departments to ensure a high 5-star service standard is maintained. This is an ideal role for a Guest Service Agent or experienced Front Office Attendant, looking for their next career step.

Our Ideal Candidate will possess:

• A desire to create memorable experiences for our guests through care and empathy

• At least one year’s experience as a Guest Service Agent, preferably in a high volume environment

• Excellent written and verbal communication skills

• Experience working with OPERA PMS

• An eye for detail and accuracy

• Valid Australian working rights

• The availability to work a rotating, 7 day roster including weekends and Public Holidays

Responsibilities Include:

• Participating and reviewing the daily handover for the Rooms Division

• Loading and lodging maintenance into HOTSOS

• Reading, prioritising and actioning emails

• Reviewing and understanding, in house, arrival and departure reports and actioning requests

• Updating VIP status and guest profile notes

• Assigning and allocating rooms and suites based on business needs and guest requests

• Assist at the Front Desk as required

Primary Location: AU-NS-Sydney

Organization: Hyatt Regency Sydney

Job Level: Part-time

Job: Front Office

Req ID: SYD002860

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.