Allcare Pharmacy
Job title:
Retail Store Manager – McCauley’s Kilkenny
Company
Allcare Pharmacy
Job description
McCauley Health & Beauty Pharmacy, the unique and highly successful “One Stop Health and Beauty Shop”, are the leading Irish owned pharmacy chain with 35 branches nationwide and 500 colleagues.We are currently looking for a Retail Store Manager to join our store in Kilkenny. This is a full-time (40hrs), permanent contract.Main Duties and Responsibilities:GeneralComply with company policies at all timesAlways adhere to company practices and proceduresEnsure correct uniform / dress code and name badge are always worn correctly and, and the highest standard of personal care is upheldAlways conduct yourself in a professional manner, representing the core values of the McCauley Health & Beauty Pharmacy Brand – Loyalty, Integrity, Commitment, and InventivenessDevelop strong working relationships with colleagues, management, reps, and Support OfficeComplete all tasks to the best of your ability and to the highest standardParticipate in training programmes and implementation and be proactive in developing the role functionEnsure effective time management and task prioritisationCarry out all reasonable tasks and requests as assigned by Manager/supervisor/ pharmacistEnsure discretion and confidentiality are always maintainedTo step-up to Acting Manager in the absence of sameCustomer ServiceModel excellence in customer service throughout the store at all times to include:Warm greetingQuestioning techniquesListening skillsProduct or service informationWarm farewellEnsure professionalism and confidentiality are adhered to in all departments and sections, particularly the dispensaryEnsure timely follow through on all promises / queries made to customersProfessionally handle potentially irate customer in an appropriate and sympathetic manner, endeavouring to find a satisfactory solutionEnsure timely follow through on all customer complaints and, resolve at local level. Escalate to Store Manager as and when appropriateEnsure telephone and email queries are answered in a timely manner and answered satisfactorilyEnsure that GDPR regulations are adhered to at all timesRetail OperationsResponsibility within the store for Stock Management specifically relating to: Ordering, Stock Receiving, Storage, Merchandising and Display, Pricing and Signage, Stock Management, Date checking / Rotation, Promotions, Scanning, Returns, New product ranges and Stock TakesResponsibility for Pharmacy Presentation Standards specifically relating to the appearance and cleanliness of the OTC counters storage areas, floors, shelving, signage, etc. in line with health, safety and security standards and company hygiene standardsAttainment of maximum Store Audits scores; PSI Compliance, IMB Compliance, Mystery Shopping etc.Responsibility for the accurate and timely completion of all associated administration, documentation, and paperwork (both internal and external)Financial ManagementSupport store management in the attainment of:Key Performance Indicators (KPI) monthly, quarterly, bi-yearly, and annually within the dispensary, shop floor and various departments/sectionsthe management of store overheads, expenses, shrinkage, and profitsminimum stock holding ensuring maximum discounts and bonuses are achievedthe accurate processing of all supplier invoicing, credits, and statementthe accuracy of cash management, including shift/daily reconciliations, till overs and shortages and voids/refunds, banking/lodgements, change/floats, and pay-outsAchieve agreed personal revenue goals and growth targetsBusiness Management / DevelopmentTake responsibility for the accurate and timely completion of all associated administration, documentation, and paperwork (both internal and external)In conjunction with the Supervising Pharmacist Manager, ensure all hours are submitted accurately, including holidays and overtime, as per company procedures to ensure smooth operation of payroll system.Staff Management / Performance(The Retail Manager will have day to day responsibility for the Retail Supervisor and the sales team with overall accountability to the Supervising Pharmacist Manager)Lead by positive example and support a spirit of team cooperation and motivation within the storeSupport the Retail Supervisor in day-to-day operations of the team across all department, sections etc.Ensure that all Colleagues comply with all company policies, practices, and procedures at all timesSupport all team members with positive performance feedback, guidance, and correction. Escalate performance concerns to the Supervising Pharmacist Manager and or HR as appropriateCommunicate professionally and openly with all team membersConfirm all team members are fully briefed in a timely manner on all products, services, promotions, and operational issues received from support office or a member of the McCauley Health & Beauty Pharmacy management teamCo-ordinate and manage Colleague breaks and lunch rosters dailyMonitor Colleague training needs and liaise with Learning and Development to arrange sameIn conjunction with Supervising Pharmacist Manager, effectively manage day to day operations of the team including rostering, holidays, absenteeism, and timekeeping, ensuring full cover is maximised in the sales team and across all departments (excluding dispensary)Liaise with HR in relation to work experience applicationsConduct annual Performance Appraisals with the sales teamIn conjunction with the Supervising Pharmacist Manager conduct the annual performance review for the Retail SupervisorNAV OperationStrictly follow company guidelines on processing sales, discounts, accepting payment – cash, credit/debit cards, vouchers, account payments, etc.Ensure that the Retail Supervisor is supported in providing NAV Training to new Colleagues in a planned fashion and in line with the NAV Training ChecklistProvide re-fresher training to existing Colleagues where performance issues have occurredProvide NAV training where new or modified Policies, Practices or Procedures have occurred.Security ManagementSupport Managing Supervising Pharmacist / Store Manager competently manage:the secure storage of high-risk products (value and safety) eliminating security riskskey holding within the store ensuring premises is opened up and secured in line with company policy and trading hoursthe adherence to company security procedures within the store by all store team members (including non-customer areas)Ensure PA alarm system is fully operational at all timesEnsure CCTV system is fully operational at all timesHealth, Safety and Welfare ManagementStrictly comply with standards and safe working practices as outlined in The Safety, Health and Welfare at Work Act, 2005 and subsequent Regulations, Acts or AmendmentsStrictly comply with all policies, practices, and procedures, outlined in the Sam McCauley Health and Safety Management System and Safety StatementGive full support to all Health and Safety Representative(s) in carrying out their dutiesParticipate in all/any Health, Safety and Welfare Training offeredUtilise all / any Personal Protective Equipment (PPE) available / offeredActively look for hazards when carrying out duties and take appropriate action to remove and/or report to ManagerOperate all machinery and equipment as per manufacturer’s instructionsMaintain security awareness at all times and escalate where appropriateEscalate Health and Safety concerns immediatelyQualifications & Experience:Minimum of 3 years Retail Experience in a fast-paced environment, preferably pharmacyMinimum of 1 years’ experience in People ManagementSkills Required:Excellent communication skills, both written and verbalAbility to use discretion when addressing customer queries and to treat customer’s information confidentiallyGood attention to detail is essentialOrganised with a proven ability to multi-task successfully under pressureCustomer and quality focusedSupplier management experienceExperience in managing payrollProven ability to drive sales meeting the company strategyAbility to lead and motivate the retail teamsAbility to work on own initiative and as part of a teamBasic IT skills are an advantageWe can offer you:Competitive Hourly ratesGreat Colleague DiscountMaternity leave paidBike to work schemeUniform provided
Expected salary
Location
Kilkenny
Job date
Fri, 11 Apr 2025 01:22:46 GMT
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