Resource Manager, GS S&O – ProServe Operations – Global Operations Center in Melbourne, Australia

Description

Amazon Web Services (AWS) is the pioneer and recognized leader in Cloud Computing. Millions of businesses in 150+ countries, from start-ups to Fortune 500 enterprises, across all industries including public sector, run their operations and applications on AWS. Many of these customers seek help from AWS Professional Services in their transition to a cloud-based IT operating model. At AWS Professional Services, we are building a professional services team to work on enterprise customer engagements, and to help our partners develop technical expertise and capacity supporting these customers. To help grow and scale this business, we are looking for a Resource Manager, with strong operational, organizational, collaboration, and communication skills.

The Resource Manager works with Practice Managers and Business Operations to execute the resource management mechanism. The individual will manage daily responsibilities and projects independently and influence multiple stakeholders. The Manager will continuously improve resource management processes and functions, and ensure that effective management of company and external resources is operationally effective and allows the company to be more competitive. Resource Managers manage multiple assignments and processes concurrently, prioritizing accordingly – within and outside of their team. They escalate matters that may have increased business risks at the right time and influence others through their professional experience.

The ideal candidate will possess a mix of Consulting, Strategic Planning, Analytics, and Operations background. They will have demonstrated experience providing strong business analytics, and delivering on projects of all sizes. They must be able to thrive and succeed in an entrepreneurial environment, and not be hindered by ambiguity or competing priorities. In this role you will anticipate bottlenecks, make trade-offs, and balance the business needs versus technical constraints. Maturity, high judgment, negotiation skills, ability to influence, analytical talent and leadership are essential to success in this role.

Key job responsibilities

• Work with engagement and practice managers to review and design resourcing plans to deliver against project deliverables while leveraging the best available staffing from internal regional resources, center of excellence staff, and third party contractors and partners;

• Lead weekly reviews with the practice group (practice managers, team leads, and regional heads of services) to plan consultant assignments, review bookings, work through conflicts, and identify opportunities for consultants;

• Compile, lead and analyze resource management reports (available resources, current resource allocations, resource needs due to changing project needs, etc) for delivery to Practice Management.

• Handle staffing escalations from start to finish ensuring that the business are supported throughout the process and resource management process is followed;

• Drive system and process improvement initiatives to strengthen the resource management process within the practice and identify regular opportunities to adapt as the business grows;

• Advertise open project assignments, and promote the availability of consultants globally to encourage sharing of resources across regions to increase utilization;

• Constantly monitor resource assignments and timesheet data to ensure accuracy of forecast to reduce estimated vs. actual time.

About the team

About AWS

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Basic Qualifications

• 5+ years of Microsoft Excel experience

• Bachelor’s degree in Business Administration, Finance, Economics, Computer Science, Engineering, or related field

• Experience with sales CRM tools such as Salesforce or similar software

• Experience defining, refining and implementing sales processes, procedures and policies or equivalent

Preferred Qualifications

• 5+ years of finance, business management and sales operations experience

• Experience working within a high-growth, technology company

Acknowledgement of country:

In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.