Reservations Supervisor in Melbourne, Australia

Job Number 24174154

Job Category Reservations

Location The Ritz-Carlton Melbourne, 650 Lonsdale Street, Melbourne, Victoria, Australia

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

The Ritz-Carlton, Melbourne is looking for a dynamic Reservations Supervisor on a full-time basis. This role requires a detail-oriented supervisor with a profound commitment to service excellence, responsible for overseeing the daily operations of the reservations team. The successful candidate will ensure that every guest’s needs and preferences are addressed with the utmost care and precision, reflecting the renowned service excellence of The Ritz-Carlton.

Key Responsibilities:

• Supervise and coordinate the daily activities of the reservations team, ensuring that all reservations are handled efficiently and accurately in alignment with The Ritz-Carlton’s high standards of service.

• Maintain a keen focus on anticipating and fulfilling guests’ wishes, ensuring that each reservation is tailored to meet individual preferences and special requests, thereby enhancing the overall guest experience.

• Provide guidance and support to the reservations team, fostering a culture of excellence and continuous improvement. Conduct training and performance evaluations to ensure that team members are equipped to deliver exceptional service.

• Oversee the effective use of reservation systems and technology, ensuring data accuracy and leveraging tools to optimise booking efficiency and guest satisfaction.

• Address and resolve any reservation-related issues or discrepancies promptly and professionally, ensuring that guest concerns are handled with care and sensitivity.

• Work closely with other departments, including front desk and sales, to ensure seamless communication and coordination of guest needs and expectations.

• Regularly review reservation practices and procedures to identify opportunities for improvement and implement best practices that enhance operational efficiency and guest satisfaction.

• Generate and analyse reservation reports to monitor performance metrics, identify trends, and provide insights for strategic decision-making.

About You:

• Full working rights required.

• Proven experience in a supervisory role within a luxury hospitality environment, preferably in reservations or front office operations.

• Strong proficiency in Opera systems and technology required, with a keen eye for detail and accuracy.

• Excellent communication and interpersonal skills, with the ability to anticipate and fulfil guests’ wishes.

• Ability to handle complex reservations and resolve issues with professionalism and efficiency in a fast-paced environment.

• A commitment to upholding The Ritz-Carlton’s standards of excellence and delivering memorable guest experiences.

Our Benefits:

• Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends

• Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month

• Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group

• Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program

• Opportunity to receive Employee Referral Incentives and get paid for working with your friend

• Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

Marriott is committed to providing a recruitment process that is fair, equitable and accessible for all. If you have disability, illness or injury, we know that it may be helpful for us to adjust our process to make it equitable for your individual situation. If you would like to reach out to someone to discuss adjustments and our recruitment process, or you have a preferred communication method please email us at [email protected].

The Ritz-Carlton Hotel is part of Marriott International’s Luxury portfolio, which has committed to putting people first for 90+ years. Apply now!

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.