Reservations Manager in Surfers Paradise, Australia

Reporting to the Director of Sales & Marketing, our Reservations Manager will be responsible for supervising all aspects of reservations for voco Gold Coast, maintaining the highest level of guest satisfaction and achieving revenue targets in line with budget.

Your day to day for during normal operations:

• You will maintain a set of core operational standards that are followed through each day, e.g. Rooms on the Books, daily review of ‘close-outs’, daily management of all reservations systems.

• You will ensure that all reservations are 100% accurate and are always completed in line with brand standards.

• You will work towards achieving budgeted occupancy and ADR.

• You will proactively manage all market segments to maximise room yield and exceed budget sales.

• You will ensure effective selling strategies, rate management and monitoring of competitor performance to maximise room revenue.

• You will assist with the weekly forecasting and annual budget submissions.

• You will be knowledgeable of the hotel and group’s facilities to maximise all sales opportunities.

• You will be handling all guest enquiries and complaints in a courteous and effective manner, following through to ensure all issues are rectified to the guest’s full satisfaction.

• You will ensure that all information regarding a guest that may improve the quality of their stay is passed onto appropriate departments.

• You will work closely and successfully with Sales, Marketing, Conferencing, Rooms, Revenue and Finance.

Familiarity with Opera essential, and Concerto an advantage.

Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team.

You’ll be rewarded for your hard work with a suite of benefits that supports you and your family’s wellbeing, including paid birthday leave, enhanced parental leave, flexible work options and proactive health days. Your career journey will be supported through our lifelong development program, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG. In addition to the always-popular hotel perks like accommodation and food & beverage discounts, our discount retail platform makes your pay go even further.

We are proud to be IHG and we know you will be too.

Visit http://careers.ihg.com/ to find out more about us.

Don’t quite meet every single requirement, but still believe you’d be a great fit for the job? We’ll never know unless you hit the ‘Apply’ button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual’s, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.