Reservations Agent in Surfers Paradise, Australia

Reliably Different – Welcome to voco™, IHG’s new upscale brand.

Drawing on our years of experience in delivering True Hospitality, voco Hotels, gives people a different choice.

Hotels that are reliable enough to depend on, but different enough to be fun.

Due to an internal promotion we have an opportunity to join our reservations team as a reservations agent Full time.

Your day to day

You will be responsible for promptly attending to incoming telephone accommodation reservations

You will be actioning email, internet & fax enquiries and processing these reservations into the PMS

You will be efficiently addressing any guest enquiries, cancellations or amendments to reservations

You will be agile in your approach and address reservations from either online, leisure or the corporate market with ease.

You will be assisting with groups & Inbound groups where required

What we need from you

Whilst not essential, you will ideally have a proven ability in the proficient use of Opera Property Management System and have worked within an International Hotel environment.

What is essential is that you will have strong sales approach with an ability to upsell, exceptional telephone manner, flawless organisation skills and the ability to thrive under pressure, pride in providing outstanding guest service at all times, and you know how to enjoy yourself at work.

We’ll reward all your hard work with a great salary and benefits – including a uniform, great room discount and superb training.

What we offer

Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team.

You’ll be rewarded for your hard work with a suite of benefits that supports you and your family’s wellbeing, including paid birthday leave, enhanced parental leave, flexible work options and proactive health days. Your career journey will be supported through our lifelong development program, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG. In addition to the always-popular hotel perks like accommodation and food & beverage discounts, our discount retail platform makes your pay go even further.

We are proud to be IHG and we know you will be too. Visit www.http://careers.ihg.com to find out more about us.

Don’t quite meet every single requirement, but still believe you’d be a great fit for the job? We’ll never know unless you hit the ‘Apply’ button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual’s, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.