Remote Troubleshooting Specialist (Michigan residents)

About the Role

Location: Remote – Michigan residents

Looking for a work-from-home opportunity that will help you make the move from a job to a rewarding profession, where you can showcase your computer and problem-solving skills? If you have the confidence and passion to provide exceptional customer service, you can be successful as a remote Troubleshooting Specialist at Morley.

We’ll teach you everything you need to know so that you can feel confident in supporting our customers. In addition to our comprehensive initial training, Morley offers a leadership development training program to help you grow.

You’ll find that we have a competitive benefits package and a positive, empowering work environment. Join our Morley Family and begin your career here.

What You’ll Do

• Support users of a Fortune 500 health insurance client’s website and applications
• Answer questions on website content and basic technical issues
• Serve as the first point of contact for customers seeking assistance
• Create and escalate help desk tickets
• Perform troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and caller-provided details
• Walk the caller through the problem-solving process
• Identify and suggest possible improvements on procedures
• Work closely with the client on processes and procedures to improve the customer experience
• Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude

Questions Before You Apply? 

Live chat with a Morley Talent Acquisition (TA) Specialist: careers.morleycompanies.com jobsnear.net chat hours: M-F 8 a.m. – 5 p.m. Eastern time (closed on some holidays) jobsnear.net TA will respond to after-hours questions the next business day.

Skills for Success

Required Skills

• Fluent computer and web navigation skills
• Excellent communication skills (spoken and written)

Eligibility Requirements

• High school diploma or equivalent
• Two or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
• Typing speed of 30+ words per minute (Take a free typing test!)
• (direct link to test: www.typingtest.com)
• Available to work shifts within the center’s hours of operation:
• Monday – Friday, 8 a.m. – 8 p.m. Eastern time
• October through January: Possible Saturdays/Sundays, 8 a.m. – 5 p.m. Eastern time
• Must be able to stick to the schedule reliably, as some queues are time sensitive

Remote Work Requirements

• Michigan resident
• Access to high-speed internet that is hard-wired into your home (e.g., via cable or fiber), and that you can connect devices to using ethernet or landline (rather than wireless connection)
• (Morley provides a six-foot ethernet cable as part of its equipment package for this role. Should a longer cord be required for your work-from-home setup, you will be asked to supply a longer cable of your desired length.) 
• Secluded and distraction-free work environment 

The Remote Experience 

Wondering what it’s like to work for Morley from home? Check out this video to get a glimpse of a remote associate’s typical day and how their home office setup helps them stay focused.

(direct link to video: https://mrly.info/h4b)

Why Morley?

The value of your employment is more than your paycheck. It’s the combination of competitive pay, health benefits and other benefits Morley provides – your total compensation package.

Health & Wellness Benefits

• Medical and prescription coverage, including free annual physicals
• Dental and vision insurance
• Paid time off
• Associate wellness program (earn a reward for getting your annual wellness checkup)
• Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)

Financial Benefits

• 401(k) with match
• Flexible spending account
• Life insurance
• Short- and long-term disability insurance

Benefits to Make Your Life Easier

• Teladoc: Free online access to doctors 24/7
• 24/7 nurse help desk
• Patient advocacy: Free 24/7 help with benefit questions and claims issues
• Family, financial and estate guidance (will) services

About Morley

Our mission is to deliver extraordinary experiences.

We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) – for our Morley Family members and for the world-leading companies that partner with us.

Learn more about Morley from our associates’ perspective. Visit https://morley.goodseeker.com/c/morley to view their stories.

We are an Equal Opportunity Employer and promote an inclusive, caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact [email protected].

Thank you for your interest in Morley.

Notices 

• Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: https://bit.ly/MorleyEverify and your right to work: https://bit.ly/MorleyRightToWork.
• Click here to view Morley’s CCPA Notice for applicants in California: https://info.morleynet.com/ccpa.
• Click here to view Morley’s privacy policy: https://info.morleynet.com/morley-privacy-policy.

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