Remote Support Specialist TimsTof Solutions

Overview

As one of the world’s leading analytical instrumentation companies, Bruker covers a broad spectrum of advanced solutions in all fields of research and development. All our systems and instruments are designed to improve safety of products, accelerate time-to-market and support industries in successfully enhancing quality of life. We have been driving innovation in analytical instrumentation for 50 years now. Today, nearly 8,500 employees are working on this permanent challenge, at over 70 locations on all continents.

Bruker Daltonics, a leading manufacturer of mass spectrometry instrumentation, software, and accessories, has an immediate opening for a Remote Support Specialist focused on our TimsTof product line. The Remote Support specialist will provide application- and technical support for our high-resolution Q-TOF product lines. Focus is on the Proteomics solutions with TimsTOF technology coupled by online nanoHPLC, as well as Metabolomics and Imaging solutions equipped with adjacent technologies. The area of responsibility includes customers as well as service colleagues from North America. This position is fully remote. 

Responsibilities

• Provide remote application- and hardware support for all Bruker Daltonics LCMS Products with strong focus on the TimsTOF product family coupled with online nanoHPLC as well as support for Metabolomics and Imaging solutions.
• Use of QC measurements and QC data evaluation in troubleshooting our complete solutions, like nano LC-TimsTOF.
• Provide rapid response to customers via phone or email, augmented reality, and remote support software platforms.
• Perform remote support and diagnostic analysis to determine independently if on-site corrective maintenance is required by Field Service Team or Field Application Team
• Determine root cause of failure and diagnose corrective actions required.
• Communicate regularly with the factory and regional applications team to obtain timely information on new products, software, and applications.
• Collaborate with the Field Service Teams for customer support issues, ensuring the completion of hardware- and application- related inquiries and escalations as needed.
• Supply required replacement material list for corrective maintenance. 
• Document all customer interactions in Salesforce.

Qualifications

• B.S. or master’s degree in chemistry/ Biochemistry or Life and Analytical Science related fields or equivalent experience.
• Preferably a minimum of 6 years of related experience with a bachelor’s degree; or 3 years’ experience and a Master’s degree
• Strong Mass spectrometry focus with LCMS application experience in proteomics and/or small molecule applications
• Experience in data interpretation using standard postprocessing software
• Collaboration across departments to successfully resolve customer service cases
• Strong Interest in troubleshooting of complex analytical instruments
• Strong interest in technology
• Knowledge of analog electronics, high voltage circuitry/circuits, laser technology is an asset.
• Excellent customer focus with ability to reliably respond to inquiries, communicate and interact with customers with a range of technical expertise.
• Ability to work independently and manage competing priorities to meet deadlines within a customer-focused work environment.

Bruker Corporation offers a comprehensive and competitive benefits package including medical, dental, 401(k), paid vacation, holidays, and tuition assistance (as applicable).

Bruker is a federal contractor and subject to Executive Order 14042. Under Executive Order 14042, all employees must be fully vaccinated against COVID-19 (with limited exceptions for those employees who are unable to be vaccinated due to a medical condition or a sincerely held religious belief). You will need to provide proof of vaccination by submitting a copy of your CDC COVID-19 Vaccination Record Card to Bruker, or obtain a religious or medical exemption, as a condition of employment.

Bruker is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics.

Certain positions at Bruker require compliance with export control laws and as a result, all interviewed candidates for all positions will be screened pre-interview to determine their eligibility in light of export control restriction.

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