Remote Supervisor (Work from Home)

Remote Supervisor (Work from Home)

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Located in McAllen, TX

Salary: $22.00 per hour

Job Title: Remote Call Center Supervisor (Work From Home)

Location: Fully Remote (U.S.)

Position Type: Full-Time, Temporary (Project Duration: 1–6 months)

Compensation: $22/hour

Estimated Start Date: Monday, October 6th (Please call for schedules; may include weekends)

Program Overview:

Express Employment Professionals McAllen is hiring Remote Call Center Supervisors to oversee daily operations of a call center team. Supervisors will monitor performance, coach agents, ensure operational efficiency, and support high-quality customer service. This project is expected to last 1–6 months.

Key Responsibilities:

• Plan, assign, and direct work for call center agents.
• Monitor agent calls and provide quality assurance evaluations.
• Ensure adherence to company policies and procedures.
• Provide immediate feedback, coaching, counseling, and recognition for employee performance.
• Prepare reports on agent performance, attendance, and project metrics.
• Monitor and report call volume, staffing schedules, and system issues to management.
• Address agent complaints and resolve problems promptly.
• Assist with training and development of employees through demonstration, observation, and constructive feedback.
• Handle sensitive customer data, including credit card information, securely and professionally.
• Monitor agent attendance, including start and end times.
• Motivate and assist agents in setting and achieving goals.

Requirements:

• Must be bilingual (English/Spanish).
• Must have a reliable Windows 11 computer with a working camera and Windows Defender as the only active antivirus.
• Must be authorized to work in the U.S.
• Associates degree plus one to two years’ experience, or equivalent combination of education and experience.
• Minimum 6–12 months’ project experience required.
• Prior experience training, supervising, coaching, or mentoring required.
• Proficient in Microsoft Office applications including Outlook, Word, and Excel.
• Proven ability to motivate teams and achieve goals.
• Ability to handle stress, including difficult or emotional customers or employees.
• Professional demeanor when interacting with clients and management.

If interested, please call our office at 956-664-9675 and ask to speak with Michelle Rodriguez!

Express Office: McAllen

504 North 10th Street

Suites B1, B2, & B9

McAllen, TX 78501

Email us

Apply Now

Remote Supervisor (Work from Home)

Share

Located in McAllen, TX

Salary: $22.00 per hour

Job Title: Remote Call Center Supervisor (Work From Home)

Location: Fully Remote (U.S.)

Position Type: Full-Time, Temporary (Project Duration: 1–6 months)

Compensation: $22/hour

Estimated Start Date: Monday, October 6th (Please call for schedules; may include weekends)

Program Overview:

Express Employment Professionals McAllen is hiring Remote Call Center Supervisors to oversee daily operations of a call center team. Supervisors will monitor performance, coach agents, ensure operational efficiency, and support high-quality customer service. This project is expected to last 1–6 months.

Key Responsibilities:

• Plan, assign, and direct work for call center agents.
• Monitor agent calls and provide quality assurance evaluations.
• Ensure adherence to company policies and procedures.
• Provide immediate feedback, coaching, counseling, and recognition for employee performance.
• Prepare reports on agent performance, attendance, and project metrics.
• Monitor and report call volume, staffing schedules, and system issues to management.
• Address agent complaints and resolve problems promptly.
• Assist with training and development of employees through demonstration, observation, and constructive feedback.
• Handle sensitive customer data, including credit card information, securely and professionally.
• Monitor agent attendance, including start and end times.
• Motivate and assist agents in setting and achieving goals.

Requirements:

• Must be bilingual (English/Spanish).
• Must have a reliable Windows 11 computer with a working camera and Windows Defender as the only active antivirus.
• Must be authorized to work in the U.S.
• Associates degree plus one to two years’ experience, or equivalent combination of education and experience.
• Minimum 6–12 months’ project experience required.
• Prior experience training, supervising, coaching, or mentoring required.
• Proficient in Microsoft Office applications including Outlook, Word, and Excel.
• Proven ability to motivate teams and achieve goals.
• Ability to handle stress, including difficult or emotional customers or employees.
• Professional demeanor when interacting with clients and management.

If interested, please call our office at 956-664-9675 and ask to speak with Michelle Rodriguez!

Express Office: McAllen

504 North 10th Street

Suites B1, B2, & B9

McAllen, TX 78501

Email us

Apply Now

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