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Remote Service Engineer
Company Introduction
130여년 전 네덜란드에서 시작된 필립스는 헬스 테크놀로지 분야 선도 기업으로, 사람들이 더욱 건강한 삶과 웰빙(well-being)을 영위하도록 건강한 생활에서부터 질병의 예방, 조기 진단, 치료 과정 내 관리에 이르는 헬스케어 전 과정(Health Continuum)에서 전방위적 솔루션을 제공하고 있습니다. 특히, 선진 기술력에 임상 및 소비자 분야에서 쌓은 인사이트를 더해 통합적인 솔루션을 제시하는데 주력하고 있습니다.
필립스코리아는 1976년 한국 법인을 설립한 후, 지난 40년간 한국 소비자에게 의미 있는 혁신을 제공하고 삶의 질을 향상시키며 지속 가능한 사회를 만들고자 노력해 왔습니다.
필립스코리아는 Diagnosis & Treatment(영상 진단 및 치료), Connected Care(환자 모니터링/분석 및 수면 호흡기 질환 케어), Personal Health(남성 그루밍, 뷰티, 구강건강 및 육아용 솔루션) 시장을 선도하고 있습니다.
About Position:
Role Summary:
The purpose of the Remote Service Engineer is to receive, understand, route and handle customer technical requests such as product or service malfunctions. These requests or Incidents can be received via multiple contact channels, which include the creation of Cases or Work orders, Parts requests, and communicating status and providing solutions to the customer to enable Remote resolution, or Diagnosis before dispatch to allow for First visit resolution. This role is technical in nature and works collaboratively with the wider organization to provide exceptional service to our customers. Services are not limited to product malfunctions but can also include proactive, predictive, upgrades and installations related support, which can be provided verbally, electronically or remotely or via accessing Philips Remote Service channels.
필립스코리아에서 Image Guided Therapy/Digital X-Ray(이하 IGT/DXR) 제품 분야의 서비스를 담당할 Remote Service Engineer를 채용합니다. Remote Service Engineer는 전화, 원격 서비스 채널 등 다양한 채널을 통해 필립스 IGT/DXR 제품에 대한 고객의 요청 혹은 이슈를 파악하고, 원격으로 솔루션을 제공하며, Field Service Engineer의 첫 방문 전 필요한 조치가 미리 가능하도록 합니다. 해당 역할에 지원하기 위해서는 IGT/DXR 제품 관련 기술 경험과, Service Engineer로써의 경험이 요구됩니다. 서비스는 제품 장애에만 국한되지 않으며, 예방, 예측, 업그레이드 및 설치와 관련된 지원이 포함되며, 우수한 서비스를 제공하기 위해 관련된 조직 전체와 협업하게 됩니다.
Key Areas of Responsibilities:
Qualifications & Requirements:
Fluent English required in addition to local language.
About Philips:
We are a health technology company. We built our entire company around the belief that every human matters, and we won’t stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.
Employee Benefits:
Application Process:
Application -> Pre-screening call -> 1st Interview -> 2nd Interview -> Additional Interview(if any) -> Offer
More Information:
Apply
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