Job Title: Remote Service Engineer

Job Description

As a Remote Service Engineer, you will remotely assist customers in assessing, troubleshooting, and fixing issues with our in-service tire machines. This role is primarily based in our Stow, Ohio office, with hybrid flexibility. You will provide reliable solutions to customer problems and work to prevent future issues.

Responsibilities

• Answer customer or coworker inquiries via phone or email and provide quick, reliable solutions.
• Visit customers if remote service fails and support preventive maintenance if requested.
• Capture and analyze issues/solutions or questions/answers for future use.
• Remotely analyze equipment data to assess machine issues and overall equipment effectiveness.
• Provide 24/7 helpline support, available outside office hours for 1st and 2nd line support (up to two weeks per month).
• Set up high-tech communication systems, such as Google Glasses, to support customers and coworkers remotely.
• Work in shifts to cover 24/7 support.
• Actively participate in creating a customer database in the Asset Management Software.
• Train customers either in-office or at customer locations.
• Assist with machine installations and startups (rarely).

Essential Skills

• Automation
• Troubleshooting
• PLC programming
• Service
• SQL Server
• Remote support

Additional Skills & Qualifications

• Bachelor’s degree in Electrical Engineering, Industrial Automation, Control Engineering, or related field.
• Fluent in English, both spoken and written.
• Willingness to be available for customer or internal staff needs.
• Knowledge of industrial automation (Allen Bradley, Siemens, Beckhoff).
• Good communication skills.
• Ability to download, troubleshoot, or execute adjustments in PLC programs.
• Willingness to travel if needed.
• Experience with PCs/Servers and SQL.
• Thorough in reporting.

Work Environment

This position is based in an office environment with hybrid work flexibility. The role requires working in shifts to provide 24/7 support. You will use high-tech communication systems and occasionally travel to customer locations if remote service fails. The work is challenging and offers opportunities to learn and grow engineering skillsets.

Pay and Benefits

The pay range for this position is $75000.00 – $75000.00

Health Insurance

Anthem:

Effective 1st of the month following 60 days

Single coverage:

$1,500/0%/$6500 or $500/20%/$5500

Dental Insurance

Ameritas:

Effective 1st of the month following 60 days

Employee Contribution:

Health and Dental:

$80/month for single coverage

$220/month for Family coverage

Vision Insurance

VSP:

Effective 1st of the month following 60 days

Optional insurance

Employee Contribution:

Member only: $12.06 per month

Member + One: $20.32 per month

Member + Children: $20.32 per month

Member + Family: $33.44 per month

Life Insurance

The Hartford:

Effective 1st of the month following 60 days

VMI covered portion:

$50,000 life and $50,000 AD&D

Employee Contribution:

Option to purchase additional coverage up to 3x salary or 150,000 (which ever is less)

Short-term/Long-term disability

Unum:

Effective 1st of the month following 60 days

VMI Covered:

Pays out based on Unum’s calculated percentage

Retirement Plan

Enter dates:

January 1 or July 1

401K or Roth IRA options

3% company match

4% contribution regardless of employee contribution

Longevity Bonus

5 year increments

– up to 40 years

5 years – $250

10 years – $500

15 years – $1000

Holidays

Workplace Type

This is a fully onsite position in Stow,OH.

Application Deadline

This position will be accepting applications until Jan 24, 2025.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

Diversity, Equity & Inclusion

At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent
• Maintaining an inclusive environment through persistent self-reflection
• Building a culture of care, engagement, and recognition with clear outcomes
• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.

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