Remote Patient Outreach Associate-AEP Project

Remote Patient Outreach Associate-AEP Project

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Located in Asheville, NC

Salary: $19/hr

Remote Patient Outreach Associate – AEP Project

Location: Remote (Training in South Asheville, NC) Schedule: Full-Time, Monday – Friday, 8:30 AM – 5:00 PM Start Date: 9/22/2025 (half-day training from 8:30 AM – 12:30 PM) Compensation: $19/hour, plus opportunity for a performance-based bonus

Our client, a medical office in South Asheville, is seeking a motivated and compassionate Remote Patient Outreach Associate to join their team for the upcoming Annual Enrollment Period (AEP). This is a contract position with a minimum duration of 30 days, with the potential for extension. This is a great opportunity to make a direct impact on patients’ lives by helping them navigate their healthcare options.

What You’ll Be Doing:

• Patient Outreach: Primarily make outbound calls to patients to help them understand their Medicare options and available resources during the Annual Enrollment Period.
• Patient Support: Answer inbound calls from patients who are returning your outreach or have follow-up questions.
• Information & Guidance: Use provided scripts, FAQs, and talking points to effectively communicate with patients and guide them through their Medicare choices.
• Broker Connection: Successfully connect patients with a broker for further assistance with their enrollment.
• Data Management: Accurately document all patient interactions and track performance metrics using our client’s systems, including Athena (EMR) and Foundry (CRM), with a potential transition to Salesforce.
• Training & Onboarding: Attend a mandatory half-day in-person training in South Asheville on 9/22/2025, from 8:30 AM to 12:30 PM, before beginning remote work.

What We’re Looking For:

• Experience: Previous experience in a call center, customer service, or healthcare-related role is preferred.
• Communication Skills: Strong verbal communication skills with a clear and professional phone presence. You must be able to listen to patients’ needs and communicate complex information in a clear, simple manner.
• Technical Proficiency: Ability to learn and navigate new software systems quickly. Experience with Electronic Medical Records (EMR) or Customer Relationship Management (CRM) systems like Athena, Foundry, or Salesforce is a plus.
• Work Ethic: Highly reliable, self-motivated, and comfortable working independently in a remote environment.
• Other Requirements: Must have a quiet, distraction-free space to work and a reliable high-speed internet connection. The ability to attend the in-person training in South Asheville on the specified date is mandatory.

Why This Is a Great Opportunity:

• Remote Work: This is a remote position, providing flexibility and the convenience of working from home after the initial in-person training.
• Competitive Pay: Earn a competitive hourly wage of $19/hour with the potential for an additional bonus based on performance.
• Meaningful Work: Play a crucial role in helping individuals navigate their healthcare during a critical time of the year.
• Professional Growth: Gain valuable experience with industry-standard healthcare software and patient outreach practices.

Express Office: Asheville

1979 Hendersonville Road

Suite B

Asheville, NC 28803

Email us

Apply Now

Remote Patient Outreach Associate-AEP Project

Share

Located in Asheville, NC

Salary: $19/hr

Remote Patient Outreach Associate – AEP Project

Location: Remote (Training in South Asheville, NC) Schedule: Full-Time, Monday – Friday, 8:30 AM – 5:00 PM Start Date: 9/22/2025 (half-day training from 8:30 AM – 12:30 PM) Compensation: $19/hour, plus opportunity for a performance-based bonus

Our client, a medical office in South Asheville, is seeking a motivated and compassionate Remote Patient Outreach Associate to join their team for the upcoming Annual Enrollment Period (AEP). This is a contract position with a minimum duration of 30 days, with the potential for extension. This is a great opportunity to make a direct impact on patients’ lives by helping them navigate their healthcare options.

What You’ll Be Doing:

• Patient Outreach: Primarily make outbound calls to patients to help them understand their Medicare options and available resources during the Annual Enrollment Period.
• Patient Support: Answer inbound calls from patients who are returning your outreach or have follow-up questions.
• Information & Guidance: Use provided scripts, FAQs, and talking points to effectively communicate with patients and guide them through their Medicare choices.
• Broker Connection: Successfully connect patients with a broker for further assistance with their enrollment.
• Data Management: Accurately document all patient interactions and track performance metrics using our client’s systems, including Athena (EMR) and Foundry (CRM), with a potential transition to Salesforce.
• Training & Onboarding: Attend a mandatory half-day in-person training in South Asheville on 9/22/2025, from 8:30 AM to 12:30 PM, before beginning remote work.

What We’re Looking For:

• Experience: Previous experience in a call center, customer service, or healthcare-related role is preferred.
• Communication Skills: Strong verbal communication skills with a clear and professional phone presence. You must be able to listen to patients’ needs and communicate complex information in a clear, simple manner.
• Technical Proficiency: Ability to learn and navigate new software systems quickly. Experience with Electronic Medical Records (EMR) or Customer Relationship Management (CRM) systems like Athena, Foundry, or Salesforce is a plus.
• Work Ethic: Highly reliable, self-motivated, and comfortable working independently in a remote environment.
• Other Requirements: Must have a quiet, distraction-free space to work and a reliable high-speed internet connection. The ability to attend the in-person training in South Asheville on the specified date is mandatory.

Why This Is a Great Opportunity:

• Remote Work: This is a remote position, providing flexibility and the convenience of working from home after the initial in-person training.
• Competitive Pay: Earn a competitive hourly wage of $19/hour with the potential for an additional bonus based on performance.
• Meaningful Work: Play a crucial role in helping individuals navigate their healthcare during a critical time of the year.
• Professional Growth: Gain valuable experience with industry-standard healthcare software and patient outreach practices.

Express Office: Asheville

1979 Hendersonville Road

Suite B

Asheville, NC 28803

Email us

Apply Now

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