Remote Ops Analyst, Knowledge Management

Cribl does differently.

What does that mean? It means we are a serious company that doesn’t take itself too seriously; and we’re looking for people who love to get stuff done, and laugh a bit along the way. We’re growing rapidly – looking for collaborative, curious, and motivated team members who are passionate about putting customers first. As a remote-first company we believe in empowering our employees to do their best work, wherever they are.

As the data engine for IT and Security many of the biggest names in the most demanding industries trust Cribl to solve their most pressing data needs. Ready to do the best work of your career? Join the herd and unlock your opportunity.

Why You’ll Love This Role

We are seeking a Remote Operations Analyst – Knowledge Management to operationalize Cribl’s knowledge management strategy and drive organizational efficiency in our remote-first environment. Partnering with cross-functional leaders, you’ll transform how information is organized and maintained through our Glean-powered ecosystem, ensuring teams have reliable access to accurate, up-to-date information for better decision-making and collaboration.

As An Active Member Of Our Team, You Will…

• Knowledge Management Strategy & Execution
  • Develop and maintain a knowledge management solution (initially leveraging Glean) that surfaces critical documentation and makes key information easily discoverable across the organization
  • Create lightweight taxonomies and organizational frameworks that teams can adopt for their function-specific knowledge bases
  • Evolve the Cribl Library with sustainable contribution workflows, project managing its evolution from deck to PDF to interactive website
• Knowledge Infrastructure & Governance
  • Design and implement governance policies and validation frameworks to ensure accuracy of documentation across Glean’s source systems, identifying gaps, redundancies, and outdated content requiring updates or deprecation
  • Partner with IT on Glean configuration and optimization, serving as the business owner who defines requirements and use cases for knowledge management features
• Program Management & Company Adoption
  • Drive adoption of knowledge management best practices through analytics, dashboards, training, and ongoing stakeholder engagement
  • We are a remote-first company and work happens across many time-zones – you may be required to occasionally perform duties outside your standard working hours

If You’ve Got It – We Want It

• Proven track record operationalizing knowledge management initiatives in a tech or SaaS environment, with strong systems thinking ability and experience managing enterprise collaboration platforms (Google Workspace, Confluence, Jira, Glean, or similar)
• Demonstrated ability to drive multiple complex workstreams simultaneously, managing timelines, stakeholders, and deliverables in a fast-paced environment
• Comfort working with data and analytics to derive insights, inform decision-making, and build compelling narratives that influence stakeholders
• Clear communication skills with ability to create documentation and presentations that drive adoption across cross-functional teams without direct authority
• Ability to work effectively in ambiguous, remote-first environments and define structure where none exists
• Prior experience working in fully remote or distributed teams with asynchronous collaboration

Salary Range ($90,000 – $115,000)

The salary for this role is dependent on geographic location. The salary offered within the range described will be based on the individual candidate’s job-related knowledge, skills, and experience. In addition to a competitive salary, Cribl also offers a generous benefits package which includes health, dental, vision, short-term disability, and life insurance, paid holidays and paid time off, a fertility treatment benefit, 401(k), equity, and eligibility for a discretionary company-wide bonus.

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Bring Your Whole Self

Diversity drives innovation, enables better decisions to support our customers, and inspires change for the better. We’re building a culture where differences are valued and welcomed, and we work together to bring out the best in each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.

Interested in joining the Cribl herd? Learn more about the smartest, funniest, most passionate goats you’ll ever meet at cribl.io/about-us.

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