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About the Role:
Join our dynamic Kia Care Consumer Affairs team as a Remote Total Case Specialist, where you take charge of complete customer cases involving complex inquiries, warranty coverage, dealership complaints, troubleshooting technical features, and vehicle subscription services. Your role is pivotal in acknowledging all customer outreach, investigating customer concerns, and following up on customer requests to ensure an exceptional experience.
Key Outcomes:
As a Remote Kia Care Total Case Specialist, you’ll be the reassuring voice on the other end of the line, helping customers navigate through challenging situations with their vehicles such as requests for warranty extensions, towing and rental coverage for repairs, service or sales complaints, and supporting customers with technical features like their Owner’s Portal, Bluetooth, radio, and navigation. Your primary responsibilities include:
Empathy in Action:
Case Management & Multi-Tasking Mastery:
Effective Two-way Communication:
Problem-Solving & De-Escalation Skills:
Customer Advocate Extraordinaire:
Technical Support Expertise:
Qualifications:
Work From Home Computer and Internet Requirements: Click here!
Pay, Total Rewards, and Training Highlights: Click here!
Upcoming New Hire Training Class Dates
At Agero, Kia Care Total Case Specialists actively participate in a paid 6 week world class training program which is a blend of virtual instructor-led, self-paced, practice and remote on the job training. After graduating training, associates will begin working their production schedules.
Available Shifts
In the following 3 – 6 month period of your career, with excellent performance and attendance, you can expect to see opportunities for exciting new responsibilities and compensation related growth!
If you are passionate about helping others, possess exceptional communication and problem-solving skills, have strong computer and technical proficiency and thrive in a remote work environment, we invite you to apply for our Remote Kia Care Total Case Specialist position.
Join us in making a difference, one customer at a time. Apply now!
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D, E & I Mission & Culture at Agero:
We are all Change Drivers at Agero. Each day, we speak to thousands of drivers and tow professionals across one of the most diverse countries in the world. Our mission to safeguard drivers on the road, strengthen our clients’ relationships with their drivers, and support the communities we live and work in unites us together as one force driving positive change.
The road to positive change starts inside Agero. In celebrating each other’s differences, we lift each other up and create space for innovation and community. Bringing our whole selves to work powers our commitment, drive, agility, and courage – ensuring we are not only changing the landscape of the driver services industry, we also are making a difference in the lives of our customers with each call, chat, and rescue.
THIS DESCRIPTION IS NOT INTENDED TO BE A COMPLETE STATEMENT OF JOB CONTENT, RATHER TO ACT AS A GUIDE TO THE ESSENTIAL FUNCTIONS PERFORMED. MANAGEMENT RETAINS THE DISCRETION TO ADD TO OR CHANGE THE DUTIES OF THE POSITION AT ANY TIME.
To review Agero’s privacy policy click the link: https://www.agero.com/privacy.
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