Remote Interviewer in Frederick, Maryland

Job Title: Remote Administrative Assistant

Job Description

This is a temporary position for the App Assist department focused on scheduling and conducting interviews with applicants. This role involves obtaining personal and medical information to meet or exceed standards and ensuring accurate processing and approval of all life insurance policy contracts.

Responsibilities

• Conduct professional, courteous, and articulate interviews and follow-up calls with proposed insureds to obtain all pertinent personal and medical information.

• Review documents, notes, and correspondence for additional or anecdotal information.

• Accurately enter data related to the application into the Application Interview System (AIS) and Assistant Underwriting System (AURA) to document case activity and other relevant information.

• Provide accurate, prompt, and professional service to all inquiries received by phone or in writing while maintaining departmental standards and time service standards.

• Correspond effectively using proper grammar and spelling within the department, underwriting staff, vendors, and other departments to assist in resolving problems, expedite business, and escalate for further handling.

• Effectively communicate AppAssist policies, procedures, and guidelines to internal and external customers.

Essential Skills

• 3+ years of Customer Service experience (Call Center preferred)

• Solid medical vocabulary and comfort with medical terminology

• Strong administrative and organizational skills

• Proficiency in Microsoft Office

Work Environment

This position offers fully remote work shifts: 11:30 AM – 8:00 PM, 12:30 PM – 9:00 PM, and 1:30 PM – 10:00 PM. Initial training will be conducted remotely for the first week from 8:30 AM to 5:00 PM, with an alternative training time of 10:00 AM to 6:30 PM if needed. Candidates must have a private office space and be able to plug their computer into a router (no wireless).

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent

• Maintaining an inclusive environment through persistent self-reflection

• Building a culture of care, engagement, and recognition with clear outcomes

• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.