Remote Facilities Manager

POSITION: (Full-Time, Non-Exempt) 

COMPENSATION: Pursuant to CO regulations, if this job is performed in CO, the salary range is $36.77 – $38.94 per hour plus bonus potential. Eligible to participate in the company benefits plan. We offer health, vision, dental, and pet insurance. We offer a 401(k) retirement plan, student loan assistance, licensing and continuing education reimbursement, parental leave, and housing allowances or gifts.

SUMMARY

The is primarily responsible for assigning and scheduling Remote Facilities Specialist to projects and tasks at participating communities while also working on the business development of adding and creating more service opportunities and projects for the team in a given market. They are responsible for making sure tasks and projects are completed to Cardinal standards, managing their team of Remote Facilities Specialists, and providing complete paperwork and reports to assist in accounting and invoicing for the Remote Services communities and program, and participating in the tasks and responsibilities of the Remote Services team as needed.

RESPONSIBILITIES (Including but not limited to):

• Follows practices for the safe operation, maintenance and repair of all facility equipment, including compliance with health, safety and OSHA programs, policies, procedures, reports.
• Responds to work orders and project tasks in a timely manner, which may include after hours on-call maintenance requests and emergency response projects.
• Assists with the inspection of public areas and resident apartments to ensure proper maintenance and standards are achieved and sustained.
• Follows Cardinal Group, city, state, federal, and EPA air conditioning and refrigeration record keeping requirements. Ensures procedures are met as to the maintenance, service, repair, and disposal of air conditioning and refrigeration equipment and refrigerant for any related work orders or projects assigned to them.
• Follows health department, city, state, and federal procedures, practices and record keeping requirements applicable to assigned work orders and projects.
• Keeps storage areas, tools, and equipment secure at all times. Maintains clean and safe working environment while on-site.
• Participates in Cardinal U training as required.
• Follows assignment scheduling protocols as set by their Team Leader which may include multiple site locations and projects per day.
• Turns in and documents required information for the completion of and recording of completed projects or tasks as it relates to communicating to the Community and for any invoicing or billing purposes.
• Follows all local, city, state, and federal driving laws and safety requirements.
• Identifies and submits for review reports and inspection results regarding possible projects while on-site, assisting with the generating and creation of additional projects and tasks to the benefit of the community.
• Completes assignments and projects as needed or requested by participating Remote Services customers and communities.
• Consistently and genuinely demonstrate exemplary principles of customer service and teamwork.
• Communicate with the Community Manager and Team Lead regarding any problems with assignment or project on site that requires further attention.
• Respond appropriately to emergencies, according to policies and procedures.
• Participate in and attend all required in-service training sessions.
• Ensure understanding and compliance with all policies and procedures.
• Contribute to Remote Services customer satisfaction by ensuring that customer’s expectations are met or exceeded.
• Manage assignments and placement of Remote Facilities Specialists to appropriate assignments, projects, and work loads.
• Manage payroll allocation of Remote Facilities Specialists.
• Responsible for team management including but not limited to hiring and firing of team members, team building, and training.

QUALIFICATIONS

• 10+ years of relevant commercial multifamily property maintenance experience, with conventional multi-family, student housing, and commercial/retail space a plus.
• Must have excellent customer service skills, strong attention to detail and basic maintenance skills.
• Prior team management/leadership experience is required.
• Working knowledge of pool service/maintenance, heating and air conditioning, plumbing, and electrical required.
• Multi-family make ready process experience preferred.
• High school diploma or GED equivalent preferred.
• Must have a valid Driver’s License and means of transportation.
• Must be able to lift a minimum of 75 lbs. and work 8-12 hour standing shifts.
• Must be able to work weekends and be available for on call emergencies.
• Ability to embody the Cardinal Culture and Cardinal Core Values every day.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Incumbents work both inside and outside of apartment buildings and in all areas of the property including amenities and have frequent exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous. 

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the Team Member is regularly required to use hands to finger, type, handle, or feel and talk or hear. The Team Member regularly required to stand; walk; reach with hands and arms, and climb, stoop, or squat. Incumbents must be able to physically access all exterior and interior parts of the property and amenities and must be able to work inside and outside in all weather conditions including, but not limited to rain, snow, heat, hail, wind and sleet.

The Team Member must be able to push, pull, lift, carry, or maneuver weights of minimum seventy- five (75) pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Regular local travel may be required to assist properties as needed, attend training classes or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position. Ideally, the work will be scheduled at one property for a full day or multiple days during the week but sometimes may require the team member to start the day at one property and go to another location mid day.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their Team Leader.

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