Remote Customer Support Agent with Dutch and English Remote Customer Support Agent with Dutch and English

jobsnear.net

About Us

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Your Responsibilities:

Respond to and resolve a wide variety of consumer queries by phone, chat or email; 

Taking control of situations and thinking on your feet to make smart decisions in order to resolve up to customer contacts;

Provides customers with advice and information regarding clients’ products and services, exceeding department productivity standards and quality customer care standards;

Carries out customer inquiries in timely and correct manner by predefined rules when escalation is needed;

Understanding customer’s needs so as to be able to deliver the best solution for each of them in line with our key performance indicators;

Navigating multiple systems simultaneously in order to update e-records promptly and accurately;

Proactively provide support and assistance to colleagues and work together as a team.

The Candidate:

Has very good command of spoken Dutch (C1); 

Has good command of English language (at least level B2);

Experience in a contact center or customer facing role is beneficial;

Can adapt quickly to changes in products, process and technology;

Has proven track record of excellent attendance and time-keeping;

Has good computer literacy.

The Offer:

Full-time employment;

8 hour shifts available;

Social package including: additional healthcare insurance, gift vouchers, sport card discounts;

To participate in company initiatives – charity activities, team buildings, sports events, internal competitions;

Opportunities for a long-term professional career;

Entitlement to company internal training and development accordingly global standards;

Work at home opportunity.

The recruitment process is entirely REMOTE.

We are looking forward to receiving your application!

By applying for our vacancies, it is considered that you give your explicit consent for your personal data to be processed, used, and kept for the purposes of the recruitment at Foundever™.

Read Full Description

Apply
To help us track our recruitment effort, please indicate in your cover/motivation letter where (jobsnear.net) you saw this job posting.

Share

Data Analyst – Brussels

Job title: Data Analyst - Brussels Company Innova Job description Founded in 1998 and headquartered…

8 seconds ago

Consultant Medical Microbiology

Job title: Consultant Medical Microbiology Company NHS Scotland Job description : £107,144 - £142,369 Hours:…

48 minutes ago

Data Engineer, Data and Technology Transformation|Corporate Finance & Restructuring

Job title: Data Engineer, Data and Technology Transformation|Corporate Finance & Restructuring Company FTI Consulting Job…

1 hour ago

Molecular Biology Analyst

Job title: Molecular Biology Analyst Company Eurofins Job description Company DescriptionEurofins Scientific is an international…

1 hour ago

Technical Business Analyst

Job title: Technical Business Analyst Company FalconSmartIT Job description Job Title: Technical Business AnalystJob Location:…

2 hours ago

Client Services Delivery Manager TA (2VP)

Job title: Client Services Delivery Manager TA (2VP) Company Northern Trust Job description About Northern…

2 hours ago
For Apply Button. Please use Non-Amp Version