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Overview
Please Note: After the submission of your application, you will receive an email to complete a virtual interview via our online interviewing platform/tool, &ldquoVerint&rdquo. This online interview must be completed for prompt consideration of employment applications as it takes the place of an in-person/telephone interview.
Work Location: This is a remote/work from home position. Must reside in New York state.
Compensation: $16.50/hour
Paid Training Start Date: September 30, 2024
Training Hours: Monday through Friday: 8am – 5pm EST
Hours of Operation (following training): Monday through Friday: 7am – 9pm EST (Monday shifts are 10 hours) Saturday: 7am – 5pm EST
Build Your Future! Come join our thriving team as a Remote Customer Service Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.
Why should you consider TSI-CXBPO (part of TSI family of companies)?
Responsibilities
In This Role, You Will:
Key Results Areas:
Qualifications
Ideal Candidate Qualifications:
The ideal candidate has to be detail oriented and have the ability to organize and prioritize work and meet strict deadlines as well as the ability to effectively communicate with outside parties. Effective call handling skills and high levels of professionalism are required. A strong focus on exemplary shift attendance is required. The candidate has to be proficient with Microsoft applications, and have the ability to learn software applications. A High School graduate/ equivalent is required.
For Remote Positions: The minimum internet speed requirements for remote work are as follows:
Note:
This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.
We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.
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