Remote Customer Service Rep – Position Starting 1/13/2025

Overview

Work Location: This is a remote/work from home position.

Compensation: $15.00/hour

Paid Training Start Date: January 15, 2024

Training Hours: Monday – Friday: 8am – 5pm EST (hours may be adjusted)

Hours of Operation (following training): Monday – Friday: Varies between 7am – 8pm EST

Build Your Future! Come join our thriving team as a Remote Customer Service Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.

Why should you consider TSI-CXBPO (part of TSI family of companies)?

• Work from home
• Paid training
• Team-oriented work environment
• Growth opportunity
• Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!

Responsibilities

In This Role, You Will:

Answer inbound calls regarding:

• Billing inquires
• Disconnect/Reconnect
• Payment Arrangements
• Budget Billings
• Make payments
• Process trouble and outage orders
• Move In/Out Service
• Assist with My Account (Online Accts)

Qualifications

Ideal Candidate Qualifications:

• Must have prior call center experience
• Great Attendance 
• Computer Navigation skills
• Must be able to type minimally 35-40 WPM
• Great Communication skills 
• Camera ettiquette &ndash Cameras are required to be on during training from start to end
• Flexible – production shifts vary from 7am-8pm EST
• Open to working overtime &ndash We are the client’s Crisis Center therefore in the event a major storm impacts our Service Territory we will be required to work long hours to include overnight and weekends
• Adhere to a 20-minute daily break 1 hour lunch
• Multitask Skills
• Adequate Internet of 20mbps download 10 upload

For Remote Positions: The minimum internet speed requirements for remote work are as follows:

• Broadband internet connection (No DSL, or Dial Up)
• Hard wired connection required (no Wi-Fi, Wi-Fi hotspots)
• Speed Test Results: 25 mbps download, 20 mbps upload

Note:

• Camera requirements &ndash Cameras are required to be on during training from start to end of each shift (not including breaks and lunches)

This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.

We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.

After the submission of your application, you will receive an email to complete an online/Verint interview. This online interview must be completed as it takes the place of an in-person/telephone interview.

INDSJ

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