Remote | Customer Service Professional with Croatian Remote | Customer Service Professional with Croatian

About Us

Join our team at Foundever!

Are you looking for a job in a dynamic environment where you can develop your skills and gain experience in the outsourcing and consulting industry? We are a leading company with 1500 great people across Poland (Warsaw, Gdansk, and W@H), and now we are looking for you to join our team!

Customer Service Professional with Croatian

Fullly remote position (Poland based)

Salary: 39 PLN gross per hour, we offer an employment contract or mandate contract.

Monthly salary: 6400–7300 PLN gross.

The position is based on an equivalent working time system.

Your daily tasks:

• Providing the highest level of customer service (Chat/E-mail/Phone);
• Helping patients who are using medical equipment;
• Answering incoming calls and meeting targets set by the customer and management;
• Following company policies and procedures, ensuring quality;

What do we expect from you?

• Language: Proficiency in Croatian (C2/native) and English (B2);
• Experience: Cool if you have experience in medical project/interest in diabetes related topics;
• Technology: Knowledge of MS Office and developed computer skills;
• Personality: Motivated and enthusiastic.

Advantages will be:

• Ability to prioritize and plan;
• Independence, ability to work with minimal supervision;
• Ability to solve problems;
• Attention to detail;
• Sales skills;
• Soft skills.

Working conditions:

• We provide equipment;
• Basic salary + bonuses;
• Work environment: Fully remote across Poland

What else should you know?

• Co-financing for glasses and holidays, employee referral program, vouchers for various occasions (Christmas, Children’s Day, etc.);
• We offer private Medicover membership;
• Multisport card available, as well as an internal Everbetter program to promote a healthy lifestyle;
• Professional development through training and cross-location cooperation at the international level.

Company Overview:

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

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