Remote Care Technical Support Intership – Madrid

JOB DESCRIPTION:

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott

At Abbott, You Can Do Work That Matters, Grow, And Learn, Care For Yourself And Family, Be Your True Self And Live a Full Life. You Will Have Access To

• Career development with an international company where you can grow the career you dream of.
• A company named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

Opportunity: Remote Care Technical Support Intership – Madrid

PURPOSE OF THE INTERNSHIP

Learning and taking part in a team of Remote Care Technical Support Specialists (RCTSSs) under general to direct supervision in accordance with Company policies, practices and procedures. RCTTSSs provide remotely the clinical and technical guidance on the use and operation of Abbott CRM products to patients, healthcare professionals, and various Abbott departments.

WHAT WILL YOU LEARN :

All tasks performed by RCTSSs below are office-based and all interactions are performed remotely through standard ways of communication (phone, email, etc). The intern will learn and take part in the below RCTSS tasks, with the same office-based conditions.

• Remotely provide technical support services in the field of Remote Patient Monitoring and CRM devices (phone, email, etc.)
• Provide technical information to customers in response to inquiries/report from the field
• Provide education and product training to in-house personnel
• Assist in the presentation of educational material for new product training and in-service seminars to healthcare profesionnals and field staff members
• Provides technical response to other Abbott stakeholders
• As needed, provides technical assistance to Regulatory Affairs and Quality personnel(in-house) in response to regulatory agency requests on Abbott devices
• Coordinates efforts with international division staff to resolve product/clinical issues involving international customers and the international sales issues
• Supports materiovigilance procedures and complies with U.S. Food and Drug Administration (FDA) and local regulations, other regulatory requirements, Company policies, operating procedures, processes, and task assignments.
• Maintains positive and cooperative communications and collaboration with all levels ofemployees, customers, contractors, and vendors
• Performs other related duties and responsibilities, on occasion, as assigned

EDUCATION & COMPETENCIES

• Studies Customer Service/Care, Communications, Marketing, Patient or Medical support, Technical Services, would be preferred, or similar position
• Interested in Customer Service representative or Remote Support specialist in our industry or equivalent
• Successfully engages with different types of stakeholder
• Comfortable on phone and email communications
• Excellent verbal and written communication skills in Spanish, English fluently
• Good experience in use of Microsoft Office Pack tools and softwares
• Ability to work effectively within a team in a fast-paced changing environment
• Mandatory to sign an University or Business School Agreement for the internship.
• Fulltime availability.

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.

The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:

Administrative Support

DIVISION:

CRM Cardiac Rhythm Management

LOCATION:

Spain > Madrid : Building Four

ADDITIONAL LOCATIONS:

WORK SHIFT:

Standard

TRAVEL:

Not specified

MEDICAL SURVEILLANCE:

Not Applicable

SIGNIFICANT WORK ACTIVITIES:

Not Applicable

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