Remote – Bilingual , Membership Sales and Service Rep.

It’s a great time to join AAA The Auto Club Group! 

JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD

Job Type:

Full time

Exempt/Non Exempt:

Hourly

Job Description:

Remote – Bilingual, Membership Sales and Service Representative – The Auto Club Group

What you will do:

The Auto Club Group is seeking bilingual Membership Sales and Service Representatives for our Membership group who can provide solutions and consulting to our customers and members on AAA products and services through account analysis and cross-selling. You will be challenged to drive new business with competitive products and help retain The Auto Club Groups 60+ million members.

In this position, you will have the opportunity to:

• Provides world-class member-centric experience in a high-volume, fast-paced call center environment.
• Sell new memberships and upgrades to increase base growth.
• Consults members on club products and appropriately cross-sell/makes referrals on products and services to maximize information and sales opportunities for the organization.
• Receive and process Auto Travel calls as needed.
• Adhere to performance metrics including managing calls, schedule adherence, and other metrics as prescribed by leadership.

With our powerful brand and the mentoring, we offer, you will find your position as a Membership Sales and Service Representative can lead to a rewarding career at our growing organization.

While this position is primarily membership sales, the position also requires the ability to create opportunities and referrals for sales of other products such as Life Insurance and Financial products. You will also perform other duties, as necessary.

How you will benefit:

• Our Auto Club Group Bilingual Membership Sales and Service Representatives earn a competitive salary of $16.75 per hour to start with uncapped commission and incentives.
• Full-time, paid training
• Various afternoon and evening schedules to pick from that include weekends and holidays.
• Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group. Benefits include:
• 401k Match
• Medical
• Dental
• Vision
• PTO
• Paid Holidays
• Tuition Reimbursement
• Subsidy for bilingual skills

We’re looking for candidates who:

• Have a high school diploma or equivalent
• Minimum: 6 months of customer service experience in a fast-paced computer-automated business environment.
• Basic knowledge of PC navigation, Internet usage, sending and receiving emails, toggling between applications, and other skills and computer knowledge are required.
• Soft sell skills.
• Ability to multi-task
• Ability to troubleshoot minor computer issues.
• Desire and capability to work from home
• Preferred: 1-2 years of customer service. Advanced computer skills. Prior sales experience.

Home Office Requirements include:

• A designated workspace free from interruptions and distractions
• Workspace large enough for two monitors and a phone
• 100MB per second high-speed Internet with the ability to connect a computer and phone line directly to a modem.
• Personal laptop or computer (Chrome Book or Tablets will not provide the necessary bandwidth to perform duties)
• Ability to plug in (4) outlets with power strips.
• Personal cell phone during training with the ability to download company apps for network access.
• Earbuds or phones are recommended.

A successful Membership Sales and Service representative will possess effective communication skills, a positive and upbeat attitude, prospecting skills, ambition, motivation, and drive!

What it’s like to work for us:

We serve our members by making their satisfaction our highest priority. We do what’s right by sustaining an open, honest, and ethical work environment. We lead in everything we do by offering best-in-class products, benefits, and services. And we value our employees by seeking the best talent, rewarding high performance, and holding ourselves accountable.

All in all, we create an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, and realizing our differences makes us stronger.

Who we are:

The Auto Club Group helps AAA Members enjoy life’s journey with peace of mind by providing innovative solutions, advocacy, and membership benefits wherever and whenever they need them. We currently conduct business in 14 states in the upper Midwest and the Southeast.

The Auto Club Group has established four long-term enterprise goals:

• Long-term, sustainable, profitable growth
• AAA Membership growth and renewal
• Operational excellence
• Become the “flagship club” of the AAA Federation

Important Note:

The above statements describe the principle and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfil these requirements.

The Auto Club Group, and all of its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Work Environment

This is a remote call center position. Call Center employees work remote full-time. An exception to this would be in the case of connectivity or service level issues, in which employees would be required to report temporarily to a designated ACG facility (if located <50 miles from an office) until connectivity or service levels are restored.

#LI-Remote

Who We Are

Become a part of something bigger.

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance.

And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other.

We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.

To learn more about AAA The Auto Club Group visit www.aaa.com

Important Note:

ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level. 

The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

The Auto Club Group, and all its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Regular and reliable attendance is essential for the function of this job.

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