Remote Bilingual Customer Service Representative

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Remote Bilingual Customer Service Representative

Top Job

Located in Guelph, ON

Salary: $50,000-$53,000

Job Title:

Remote Bilingual (Punjab/English) Customer Service Representative –

Location:

Remote (Client based in Guelph, ON)

Employment Type:

Full-time

About the Role

Express Employment Professionals – Guelph is excited to be hiring a Remote Bilingual Customer Service Representatives on behalf of our outstanding client in the Agricultural sector.

In this role, you’ll provide bilingual support to customers while assisting with financial application processing. Our client is seeking individuals who are not only fluent in Punjab and English, but also bring a career-oriented mindset with a strong desire for long-term growth and stability, along with high commitment and professionalism.

It is essential that candidates are online, engaged, and fully accessible for the duration of their 8-hour shift, ensuring customers receive prompt and reliable support throughout the day.

If you’re passionate about helping people and want the flexibility of working from home, this is your chance to shine!

What You’ll Do

Be the first point of contact—answering calls and directing inquiries with professionalism.
Manage emails—categorize, organize, and respond promptly.
Guide customers through program details and application processes.
Assist applicants in completing and reviewing forms for accuracy.
Follow up with customers to collect missing information.
Prepare daily reports and stay ahead of deadlines.
Make outbound reminder calls to customers and collect key details.
Forward completed applications for approval.
Support team members with special projects and additional tasks.

What You Bring

Fluency in Punjab and English (written and spoken).
High school diploma required (customer service training an asset).
1+ year experience in a bilingual customer service role.
Background in the Agricultural sector or financial application processing is a strong asset.
A career-oriented mindset with a strong desire for long-term growth and stability.
High level of commitment, reliability, and professionalism.
Ability to remain online, accessible, and responsive for the entirety of an 8-hour shift.
Excellent written and verbal communication skills.
Strong organizational and problem-solving abilities.
Proficiency in Microsoft Office (Word, Excel, Outlook).
Experience with KiSSFLOW, Portfolio Plus, or Avaya Phone is an asset.
Reliable internet connection and a distraction-free workspace.

Why Work Through Express Guelph?

Remote freedom – Work from home while supporting a leading Guelph-based client.
Bilingual spotlight – Put your Punjab/English skills to work.
Impactful work – Help customers successfully navigate important processes in the agricultural and financial services space.
Career growth – Join a company that values long-term commitment and offers opportunities for professional development.
Team-focused environment – Collaborative, respectful, and supportive.
Tech ready – Tools and training provided.

Apply Today: Please apply directly through the Express Employment Professionals Guelph website or send your resume to jobs.guelphon@expresspros.com

Job Type: Full-time

Benefits:

Dental care
Paid time off
RRSP match

Experience:

Remote work : 1 year (required)

Work Location: Remote

Express Office: Guelph

45 Speedvale Avenue East

Suite 100

Guelph, ON N1H 1J2

Email us

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