Remote Area Manager – Sales

Candidate profile (title) Who you are

Candidate profile (text) – Default language Who you are

We believe your backpack consists of:

• Good knowledge of IKEAs corporate identity, core values and vision of creating a better everyday life for the many people
• Good knowledge of new technology and how to harness this to drive incremental sales or value growth
• Strong knowledge of selling services in a remote environment, both reactive and proactive
• Strong knowledge of digital and remote selling techniques and drivers
• General knowledge of the contact centre industry and in particular the selling function within globally steered organizations
• Broad knowledge of the end-to-end buyer journey in the IKEA omnichannel reality and online customer behaviors
• Passionate about understanding the behaviors of the many people, the local Life at Home and current Home Furnishing trends
• Appreciate the mix of strategic thinking and turning commercial activities into practice
• Passion for leading others and energized by developing and challenging people to reach set individual goals
• Ability to direct efforts to set and achieve long-term business objectives through direct leadership
• Strong interdependent leadership skills with the ability to build trustful relationships
• Ability to drive the commercial agenda in the management team in an inspirational and clear way, always with IKEA tone of voice

Your backpack is our wish list! If you don’t recognize yourself in all these points, you might still be an excellent candidate for the role. We like to think long-term and invest in people’s development together with us. 

For this role we expect you have minimum 8 years of experience working within sales and minimum 5 years of experience in leading and managing leaders within different disciplines in a sales function, including profit/loss responsibility. You have excellent English level.

Key responsibilities (title) Your responsibilities

Key responsibilities (text) • Accountable for executing and adapting the sales strategy to local prerequisites and drive country Sales in order to maximise growth and create an excellent customer experience

• Accountable for achieving country business goals thus meeting set business outcomes
• Identify new and additional remote sales opportunities in order to increase growth
• Initiate and lead in best practice Sales, by promoting state of the art selling knowledge and techniques across Remote Customer Meeting Point (RCMP), thus maximizing sales and promoting a proactive approach
• Participate and provide input to the Country RCMP Management Team, with a continuous focus on driving the best customer and co-worker experience across all areas of the RCMP
• Contribute with input to the RCMP country goal-setting process, in order to secure Sales perspectives are taken into account
• Lead, coach and develop the country sales team, promoting individual growth and securing a high performing team of passionate experts
• Contribute with input to Demand & Capacity and Planning, Scheduling & Intraday team in order to optimise team productivity and effectiveness
• Build and manage close relations to selling team within Commercial in order to capture state of the art selling knowledge and techniques

Team vision ( title) About this work area

Team vision (text) In this position you are expected to drive Remote Sales (main channels: chat, phone and video meetings) in the country, by executing and maximizing the impact of the global Remote Sales strategy.

You will also deliver Sales and Customer goals via a highly engaged team, creating best experience for remote customers and co-workers.

And last but not least, you will lead and manage the operational remote sales team within the country in alignment with the group sales counterpart.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER:

At IKEA, we value diverse backgrounds, perspectives, and skills. We are committed to providing coworkers with a work environment free of discrimination and harassment. We encourage individualism and invite you to come join our team and be yourself with us! We are an Equal Employment Opportunity employer and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristic protected by law. All employment decisions are based on qualifications, merit and business need.

Let’s connect Questions and support? Let’s connect!

Let´s connect Does this sound like your next challenge? IKEA offers an exciting and empowering work environment in a global workplace. And as the world’s leader at life at home, you have exceptional opportunities to grow and develop together with us.

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