Regional Service Desk Delivery Lead

Job title:

Regional Service Desk Delivery Lead

Company

Abri

Job description

As our Regional Service Delivery Lead, you will play a pivotal role in delivering exceptional services that make a significant impact. In this role, you will supervise and guide a team of IT professionals, ensuring that all services are delivered efficiently, on time, and exceed expectations.You will work collaboratively and build strong relationships with both internal and external stakeholders, making excellent communication skills essential. We are seeking an individual with a proven track record in service delivery or operations management, who excels in problem-solving, communication, and relationship-building.Our IT service delivery team lead manages the first-line IT service delivery process across all our geographical regions. You will lead a team of IT professionals, oversee service delivery, and ensure timely and high-quality services.We offer flexible working arrangements, allowing you to work from home and collaborate with colleagues in person at least three times a week at one of our offices in Eastleigh, Bracknell, or Yeovil.If you are ready to take the next step in your career and lead with purpose, we would love to hear from you!Abri is a large housing provider who own and manage over 50,000 homes and various community assets, serving 114,000 customers. Silva Homes joined Abri in October 2023 making the group a financially stronger and more resilient organisation. To help deliver our services Abri work with 36 local authorities and 63 different parliamentary constituencies alongside partners in our community.Silva will operate as a separate legal entity under the Abri Group umbrella before fully transferring in 2024.We believe everyone has the right to a good quality safe, warm and sustainable home in a community where they can belong, grow and thrive. What does that look like in real terms?We’re investing £689m over the next ten years in our existing homes to improve building safety and make them more energy efficient.

• We’re delivering 10,000 homes by 2030, ensuring affordable housing is built where it’s needed most
• We’re investing in our communities, to address local issues and create opportunities for everyone

As we grow, we’re re-establishing our strong local presence to provide a really good service. Abri has adopted a regional approach to service delivery, with our operating areas split into three, each with their local governance and leadership. This will ensure our colleagues are more visible, accountable and better connected to our customers and local communities to meet their diverse needs.More information about Abri and our strategic objectives can be found at .

Expected salary

£47000 per year

Location

Eastleigh, Hampshire

Job date

Sun, 12 Jan 2025 05:26:33 GMT

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