Quality & Training Manager – InterContinental Hayman Great Barrier Reef in Hayman Island, Australia

About Us

IHG Hotels & Resorts is one of the world’s leading hotel companies with around 350,000 colleagues working across more than 100 countries As part of the IHG team, our people help our guests create amazing memories and deliver our purpose of providing Ture Hospitality for Good.

The InterContinental Hayman Great Barrier Reef will immerse you in the wonders of the Whitsundays, working in a five-star luxury environment which offers amazing career growth opportunities, professional training and development and provides one-of-a-kind experience living and working in a tropical paradise, We pride ourselves on a diverse, family-friendly environment, and welcome applicants with primary school aged children as our island offers a State Primary School.

What we are looking for

Do you have exceptional standards and passion to grow and develop staff? We’re looking for a dedicated and passionate Food and Beverage mentor to join our team. Working alongside Leadership you will be responsible for the onboarding, training and career progression within the Food and Beverage department.

Salary $74,231.85 + superannuation

A little taste of your day-to-day

Every day is different, but you’ll mostly be:

• Taking ownership and responsibility for the onboarding and training processes and IHG people tools hotel wide, for example My Learning and execution of Brand Standards.

• Partnering with colleagues to address performance shortfalls through effective training practices.

• Partnering with Leaders and Training Manager to ensure all training deadlines are me and co-ordinate future training needs

• Partnering with the Training Manager to facilitate onboarding and further departmental and mandatory training process and programs.

• Ensure that all new colleagues have received the appropriate tools required to succeed and are “work ready” within appropriate deadlines.

• Participate in departmental shifts, as required to maintain industry and departmental currency, to suit the demands of the business

• Monitor and oversee the room cleanliness standards, as per brand standards and IHG requirements.

• Support the operational departments where appropriate and as business needs dictate

What we need from you

• High school diploma / secondary education / equivalent and previous experience in food and beverage as a manager or supervisor.

• Previous experience or a strong desire to work within the training and education sector

• Must be able to speak local language(s).

What you can expect from us

Salary – $74,231.85 + superannuation

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

For our InterContinental Hayman Island team we offer:

• World class colleague facilities including excellent subsidised villa accommodation with a dedicated pool, beach area, two gyms, bar, buffet diner, laundry, movie room, corner store and sports fields.

• An exciting and ever-changing colleague activities calendar filled with an abundance of recreational activities such as tennis, yoga, meditation, hikes, markets, crafts and much more.

• Extensive career development opportunities with dedicated onsite trainers and an abundance of professional growth opportunities including multi-hire programs, skills training, and optional courses.

• IHG Australia’s myBenefits program including paid birthday leave, wellbeing hub, employee room rates, service recognition celebrations & myPerks platform with an extensive list of lifestyle and retail discounts from over 400 of Australia and New Zealand’s most popular retailers.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

Please visit Careers – InterContinental Hayman Island [link removed] for further information regarding living and working on Hayman Island including accommodation types, facilities, and FAQ’s. We also invite you to learn more by following our social channels: Facebook via @ICHIRcareers and Instagram via @ihgaustraliacareers

So, join us and you’ll become part of our ever-growing global family.

Don’t quite meet every single requirement, but still believe you’d be a great fit for the job? We’ll never know unless you hit the ‘Apply’ button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual’s, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.