Quality Operations Manager

Job title:

Quality Operations Manager

Company

Unilever

Job description

Please Note: The deadline for applying is 23.59 the day before the job posting end date.Job Title: Quality Operations ManagerLocation: KingstonWork-Level: 2BABOUT ICE CREAM: Life Tastes Better With Ice CreamUnilever Ice Cream is the largest global Ice Cream Company in the world, with over 100 years of experience delivering a diverse range of indulgent, yet responsible, craft food experiences and treats delighting consumers. Committed to innovation, quality, and sustainability we have 35 brands, including 3 one billion Euro brands (Magnum, Wall’s, Ben & Jerry’s), a strong presence in over 60 countries, generating annual revenue of over $8 billion. All brands are driven to transform moments into memories through indulgent yet responsibly made and marketed products. We have a well-developed strategy to deliver growth and value creation which is clear on where to play and how to win.We turn the ordinary into the extraordinary by designing unique and innovative Ice Cream experiences that make life taste better, creating joyful experiences. In our Ice Cream business, we’re crafting the future through innovation and imaginative minds, creating unique products. We spark moments of happiness for people and within the communities where we operate. However, it is not as simple as it may seem. As Ice Cream makers we are serious about happiness. With warm hearts, we create the coolest products.JOB PURPOSEQuality is a key driver of competitive advantage in the Ice Cream business. The Market Quality Operation plays a crucial role in embedding a strong culture of quality within the business unit, ensuring every product delivers the best experience and delights our consumers.RESPONSIBILITIES

• End-to-end quality Cold Chain responsibility across the entire region: Primary and Secondary (Warehouse & Transportation), Tertiary (Distributors, Concessionaries, Customers -cabinets, and freezers).
• Ensure Warehouse and Transportation quality requirements, including external certifications when applied.
• Collaborative Manufacturing (CM’s)Quality Management, Audits &continuous improvement, and metrics. (Including external certification).
• Re-packer Quality Management, Audits, continuous improvement and metrics;
• Member of the BU Quality Leadership Team and partnering with local stakeholders team.
• Communicate quality objectives, performance metrics, and improvement initiatives to senior management and key stakeholders.
• Collaborate with cross-functional teams, customers, and external stakeholders to address quality issues and drive continuous improvement initiatives.
• Investigating customer & consumer complaints and implementing corrective and preventive actions to address quality issues and prevent recurrence. Tracking CCPMU data and sharing trends/insights with BULT.
• Establish and maintain strong relationships with key customers to ensure E2E quality standards.
• Develop, implement, and control the Quality Management System (QMS) to ensure full compliance with our products – (including Local Legislation requirements)
• Coordinate the development of training materials.
• Driving all compliance and regulatory matters with local & international (in case of importation & exportation) regulatory bodies;
• Ensure, lead, and execute ICQA (Inter Company Quality Agreements) in case of importation process;
• Maintain an effective Change Management system to ensure business changes are effectively managed.
• Investigate quality issues (Non-conformances) and failures, lead Critical Event Processes, and apply Corrective and Preventive Actions (CAPA) to prevent recurrence.. Ensure that improvements to products and procedures can be identified and fixed.
• Monitor & manage critical consumer complaints. In case of marketplace issues or incident-related product safety/quality, lead local IMT and E2E investigation. Ensure actions are in place and Learnings shared with the business

ALL ABOUT YOU

• Strong knowledge of food safety regulations and standards: Ensuring compliance with regulations such as HACCP, FSSC22000, and local Ice Cream &food labeling requirements.
• Proven experience in quality management within Ice Cream & Food companies.
• Strong leadership and interpersonal skills, with the ability to effectively communicate and collaborate with stakeholders at all levels.
• Excellent problem-solving abilities, analytical skills, and attention to detail.
• Years of relevant experience as a Quality leader in Ice Cream business.
• Experience in virtual teamwork.
• Auditing skills and clear understanding and ability to assess and act upon product safety, quality, efficacy, and compliance risks.
• Proactive approach: Anticipating potential quality issues, implementing preventive measures, and continuously seeking opportunities for improvement.
• Being flexible and responsive to changing regulations, market trends, and customer & consumer preferences to ensure quality processes remain effective and efficient.

Are you a brave problem solver with Consumer passion?Do you have continuous improvement mindset and find clever solutions to a variety of challenges?Are you a supportive listener and interested in understanding others?Are you a team-player with a lot of energy and positive attitude?Do you want to make impact and be part of the Ice Cream Quality Transformation journey?Then please apply for this role, you might very well be the one we are looking for!We take pleasure seriously. Join the Ice Cream team now!What we offerWhilst the role is advertised on a full-time basis, we would be happy to discuss possible flexible working options and what this may look like for you. We strive to achieve a family-friendly and inclusive workplace and to, above all, create possibilities for all.Diversity at Unilever is about inclusion, embracing differences, creating possibilities and growing together for better business performance. We embrace diversity in our workforce. This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. We are also more than happy to provide reasonable adjustments during our application and interview process to enable you to be present your best self. To find out more, including about our Employee Resource Groups, please click here .

Expected salary

Location

Kingston upon Thames

Job date

Mon, 17 Feb 2025 00:15:54 GMT

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